Bought family room furniture from Ashley Furniture in Frisco TX. (Loveseat/Couch/Seat/Halifax/Pine) SKU #'s 2550335,2550338,2550320 and along side these things bought the 5 year guarantee. Bought 02/24/08and sent on 03/09/08. Products are ripping and where the color was previously brown; they're more of the reddish undertone today having a small over annually useful in a home, no kids, with no animals. I have approached the shop, the guarantee organization along with a fix man which may charge one more $85.00 to supply an estimation. I had been moved from the nearby shop in Frisco to corporate that they mentioned the amount was 972-336-0339 X 1802. Talked having a repetition at both places and simply to be informed this 1 year manufacturer guarantee wouldn't protect when I had realized the 12 weeks and also the 5 year guarantee wouldn't protect the peeling. Nevertheless, whilst the prior criticism was published about leather peeling from Ashley items, the guarantee includes various other problems that are deemed unintended. I've also reached out towards the Frisco store in addition to corporate asking if there's a means I will purchase replacement pillows and so I do not have to displace all products but was informed, "number, sorry, you're after dark 12 weeks and there is nothing we are able to do for you personally"
Additionally, among the asst mgrs in the Frisco shop explained that peeling happens when carrying particular kinds of apparel, like Levi jeans with steel brads... Really assumputious and much in the reality! In the place of attempting to aid, they would rather constitute reasons due to their bad items
Recommendation could be when the store isn't likely to recognize these products for over 12 weeks, but have obtained prior grievances concerning the same issue; the store ought to be held responsible at whatever price. If that isn't within the thoughts of the corporate administration, then atleast create the alternative items open to the clients! What do they've to get rid of by providing the replacement items??? Nothing, since a person with a problem of nearly new furniture won't go back to buy "new/alternative" furniture in the same store that does not stay behind their items!
Acutely dissatisfied with Ashley Furniture as well as their service-level. I will actually say I'll not be time for buy any potential products from their store or can I actually send them to anybody.
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