I bought an entire leather family room collection from
Ashley home store in frisco on feb 19. I
Also bought the 5-year guarantee. It had been shipped
In my experience on March 5th. What I've is just a leather
Reclining couch, reclining leather love-seat and
Leather rocker recliner, the same manufacturer &
Substance.
We've had no issues until earlier this week. Your
Furniture is RIPPING, yes peeling. The salesman
Guaranteed me that it had been 100PERCENT leather wherever our
Systems handled. I had beennot conscious that leather was
Designed to REMOVE, it simply flakes down. It appears
Terrible and it is just 9 weeks old
Recently I called the insurance individuals plus they
Ostensibly explained that 'peeling' was particularly not
Included, though stabbing having a blade was. Therefore easily
Stab my sofa 'inadvertently' they'll repair it free of charge
For 5 years but because it is FAULTY and RIPPING it
Isn't protected.
I then called the Ashley House Shop where I bought
The furniture and requested to talk to the supervisor, they
Questioned why and that I described my issue for them. They
Subsequently stated that I'd need to allow a person support
Individual understand plus they might look after my issue. I
Experienced the entire talk using the client
Support woman and he or she described they could be
Pleased to come and appear at my faulty furniture and
Observe what, if something, must be completed about this. I
Was really annoyed and questioned easily might simply get my cash
Back (because itis currently compensated entirely) or trade it
For many additional kind of ACTUAL LEATHER furniture within their
Shop. Then they explained they might 'restore' any
Faulty furniture or substitute the support for approximately
Twelve months then next I'm by myself. They stated
That peeling leather isn't unusual.
On January 11th, the Ashley Specialist found evaluate
The problem. He instantly noticed the issue after which
Began RIPPING back more of the leather. Presently there
Is just a large 2-3 inch place that's completely peeled away.
He was REALLY pleasant and incredibly informative. He explained
He might substitute the main one cushion and also the additional 8
Approximately places which are ripping he might 'paint' them
When he fixed the support. He explained that my COLOR
Was RIPPING from my leather. I had beennot conscious that
Leather was decorated. After I showed him additional items
Of leather furniture that I possess which havenot actually
Peeled (but display use) he I would like to realize that furniture
Is not created exactly the same approach it was previously. He explained that
Previously issues had better quality and organized
Better.
I also told him of the warranty that I
Bought which was advantageous to 5 decades, but didn't protect
Ripping leather. I told him that didnot realize
Why it didnot protect that and just why the maker just
Included ripping leather for just one year. If it peels, it
Ought to be changed or returned regardless of how long you
Have experienced it
I indicated how unhappy that I had been using the
Product and questioned easily might simply obtain a reimbursement and
Purchase quality furniture from the company that endured
Behind their item. He responded no, that Ashley
Does not provide discounts anymore. He explained it was
'cheaper' in order for them to employ anyone to proceed 'fix' it,
Even when it was numerous occasions than to return the cash
Back again to the client. I expected him if he'd ANY
Ashley Furnishings in his home, he responded NO MAAM, I
Would not have some of that furniture in my house. While
I questioned why, he explained that it had beennot top quality. That
Is fairly unfortunate whenever your own worker claims that about
Your items! I have to understand this solved, when I
Do not need a sofa by having an red group onto it in my own
Living room.
After reading the specialists guidance and understanding it
Created me wonder why anybody does company with Ashley
Furniture. I understand something, I'll not be back.
They have to have greater requirements and make certain their
Customers are PLEASED, they might have an excellent
Recommendations and repeat clients.
I've submitted a using the BBB plus they delivered it
To "Ben" and he sent back stating that since a
'technician' was planned to become at my home about the
11th he views this problem SOLVED. I DON'T BELIEVE
Therefore
I called the credit card (which been the
Shop card) and desired to challenge the costs, they
Stated I really couldnot challenge until Ashley DECLINED to
'restore' my couches. I inquired if PAINTING FAKE LEATHER
Intended fix, she did not answer. Obviously the
Consideration is reduced and TERMINATED and that I am telling
EVERYBODY I UNDERSTAND NEVER TO conduct business with ASHLEY
Furniture again.
I thought it had been peculiar the additional 3 leather items
Of furniture that people have possessed FOR A LONG TIME DOESN'T HAVE indicators
Of RIPPING whatsoever and appears much better than my 9-month
Aged Ashley Furniture!
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