Purschased a leather sectional (Ashley) couch which was bonded leather, it had been offered in my experience as 100% leather. Upon finding that it had been bonded leather based on the labels about the bottom of the removable pillows I returned towards the operator of Fantastic furniture to provide this problem. These were really helpful and supplied me using the total quantity of the sectional to become utilized towards another couch. I bought a reclining couch and loveseat and settled the extra price. The couch and loveseat was produced by Ashley Furniture it had been their Trademark Line. Upon utilizing the sofa to get a short-period of period, I'd to come back towards the shop to see them-it was really unpleasant because of the reality there is insufficient support within the chair pillows and we were really pressing the steel framework while resting about the couch. The supervisor again was really helpful and delivered a consultant from Ashley to judge the problem and create any required repairs. Extra content was put into the pillows from the producer and we were pleased with the couch. Around three weeks before we observed during cleansing and fitness the couch the seat and supply areas were breaking and ripping! The couch has become about 24 months old. We once more returned towards the supervisor of Fantastic Furniture to state our issues concerning the quality of the couch and requested for many help correct this issue. The supervisoris customer support team approached Ashley Furniture to ask about what might be completed to help people with this particular issue. Ashely Furniture mentioned that because we didn't buy their plan for treatment at that time of purchase these were under no-obligation to supply us with any help. We've since discovered these treatment ideas they identify being an insurance guarantee doesn't protect breaking or peeling of leather, only discoloration and reductions. Our criticism is the fact that Fantastic Furniture shouldn't represent this type of low quality of furniture as Ashley Furniture. We've a leather couch and love-seat within our family room that's 7 yrs old and appears like it's completely new! We handle this furniture just like the Ashley peeling, breaking couch within our living room!
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