My son and i paid for two meals 2 nights ago. My fault for not checking the back before i left, but when i got home, only one meal and fries were in bag. I called to let them know i was not given what i paid for. I was promised a replacement meal next time i went to their restaurant. They asked for my name so when we came back they would be able to help me. Two days later when my son went to get the meal. He was given a really hard time and told they did not have any record of this. He had a hard time getting them to honor this meal replacement. When he got home and told me how difficult they were i decided to call and ask for management so i could let them know of the 2 incidences. When i called the store and asked to speak to a manager, the clerk simply sat the phone down without saying one moment please, or can you hold? About 20 seconds later she picked the phone up and said can she take a message? I nicely said no, i would prefer to wait. She sat the phone down, again without saying one moment or hold please!!! I sat on it for 20 minutes. I could hear them talking about personal things, one clerk telling about how she received a nasty text and so on and so on... I finally decided to drive over to their store to let management know about the 2 prior issues and then the 3rd being treated like my phone call and request to speak to management was of no importance or concern to the clerk that answered the phone. What started out to be a simple error in an order turned out to be a major issue due to lack of concern and rudeness of the employees and management. I'm sure my not going back will not phase them one way or the other, but i refuse to give my hard earned money to a resaurant that treats their customers like they are a nuisance.
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