I have thought about this all week and have come to the conclusion that something needs to be done about this kind of service. I still have the receipt and the restaurant I am referring to is the Applebee's in Owensboro, KY. Last Saturday night we took our daughter out to dinner to celebrate her recent purchase of a home. It started out to be a nice celebration at our local Applebee's. We each ordered a sirloin dinner with baked potato/vegetable. When the meal was brought out the steaks were all on the chilly side but my steak and potato was completely cold to the touch. The waitress saw that I was not happy with mine so she had the manager come over to our table. I told him how cold the meal was and he said that he would replace it with another one. Up to this point I was satisfied since I was to get a replacement which I would be able to eat. But when the second meal came out it was as cold as the first.By this time my family had already finished their meal and I was left to eat mine by myself, which I did even though it was cold and not cooked to my liking which is medium rare. The manager never came back to check to see if the meal was all right or not. We have always been satisfied with the service at Applebee's before but after this treatment we will not spend our money there again. I am not talking a cheap meal. Our bill totaled $59.28 for this terrible meal and service. We have received meals in the past that was so hot that it was still sizzling when they placed it on the table. Maybe they are trying to reverse that but a meal needs to be hot in order to be good. I hope that this will get to their attention.
Thanks
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