Usacomplaints.com » Electronics and household app. » Complaint / Review: Kyocera Wireless - Lousy product and support. #998348

Complaint / Review
Kyocera Wireless
Lousy product and support

I purchased Kyocera Rio E3100 phone brand new from my carrier's website for $80. I wanted the touchscreen, the Bluetooth, and the media player support features available on it.

Allow me to present my opinions of the good and bad of this phone.

The GOOD:
- size and weight of the phone are nice.
- support for microSD cards.
- bluetooth support

The BAD:
- The phone has a cheap, plastic feel to it.
- The proprietary website browser does not save your homepage preference and only displays text and pictures. No multimedia support.
- The phone's media player does not support the standard way of storing mp3 files on an sd card (artistalbumtitle format) but only works if you place ALL your mp3s in a certain directory.

Less than one month after purchasing it new:
- the touchscreen became intermittently non-responsive until it was not functional at all.
- The charging port stopped working

- Kyocera refused to honor the warranty because the charging port was damaged, though they would gladly repair the phone for $57.50. Needless to say, I now own an $80 paperweight.

Offender: Kyocera Wireless

Country: USA   State: California   City: San Diego
Address: 9520 Towne Centre Drive
Phone: 18003494478
Site:

Category: Electronics and household app.

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