First of all when I called to find out if there was Fios available in my area, I was told no and proceeded to set up a land line connection for my home phone and internet. After that I was TRANSFERRED to their affiliated satellite provider, dishnetwork.
The sales rep proceeded to tell me I would have a 100 dollar gift card, free blockbuster home service and 4 tvs connected to the satellite, Not once was the fact that there is a 2 year contract mentioned or the hefty termination fees. They required a credit card to bill first month. Big mistake on my part.
Consequently I call verizon for an issue with my internet and they inform me that they DO have Fios in my area! No idea how I ended up with dishnetwork. Hmmm interesting.
So long story short I decide after several outages and inconsistent service, I called to cancel. They inform me that there is a $275 cancellation fee plus $17 per month remaining on the contract which is 23 months..., yes I've only had the service (if thats what u call it for 1 month) which totals $402!!! Then if I want the montrosity that was put on my roof removed that's an additional $99! So in essence they want me to be stuck with the service. I even spoke with the "Executive resolution specialist" and got nowhere other than keeping the service and having then switch the equipment! No thanks, I will be writing to the FTC, FCC and anyone who will listen.
And as far as the "hopper" system, it's worthless i have four tvs, can't use them all at once since the fourth one is what they call a "mirror" tv and only works to link in and watch one of the other tvs are watching or whats been recorded on the device! I could probably write a book on how wrong ALL of this is, deceptive, false advertising and over the top termination fees. At least give the customer a trial period. All those incentives they brag about, that's only if you do direct pay from your credit card.
On top of it they don't care that I am a single mother on a fixed disability income. Oh and before I forget that credit card they used to open the account, yea thats where they want to charge the cancellation fee to! I cancelled that card number and blocked them from running any charges. It's been a headache and a half that no one should have to deal with...
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