I ordered Verizon Fios TV/internet. I was told, at the time I ordered the service that If I moved before the one year contract was up, and my new location did not offer Fios, my contract would be voided and that an installation fee would only be charged for additional TV jacks only.
I did have to move to a different location which did not offer Fios. I was billed $179.00 early termination fee, and an additional charge for broadband along with an additional months service that totaled $380.81. When I talked to a representative I was told that since Verizon phone service was available at my new address and I would have to sign up for their land line, and the early termination activated an installation fee and an additional months service after I had cancelled and the equipment had been returned to Verizon.
I already have Verizon cell phone service at $100.00 plus a month and have never had a land line and do not use a land line. I maintain that full disclosure should occur when the sales associate is asked about early termination. Verizon phone service is a different product and I should have been told by the Verizon sales 'associates' phone sales personnel about possible extra charges. I believe they were deliberately misleading and dishonest in order to 'sell' me the Verizon Fios product.
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