Yesterday, I tried to return something to The Home Depot. I had paid cash and only had a receipt for part of the return, and I was denied the return. Home Depot is now using a new company, The Retail Equation, to "manage" their returns. I have spent thousands of dollars at The Home Depot, and that company has now blocked me from returning anything! Apparently, I am now a 1-dimensional customer, looked at only for the 2 returns I have made in the past year and not for the amount of business I have given The Home Depot.
I have purchased a new kitchen (with cabinets, countertops and appliances), flooring and Trex decking, all traceable with my phone number and name. Not to mention all the random in-store cash purchases over the years (which I know do not get credited to me). None of that is taken into consideration, just my audacity to return twice in the past year!
I called The Retail Equation, and Karen (ID #11644) was extremely rude and hung up on me. I called Home Depot, and while Winter in Customer Service was more understanding, the outcome was a polite version of "too bad, how sad."
Luckily, I live near Lowe's, Orchard and Ace, so I have choices and will be exercising that ability. Bummer though, because I like the staff at my local Home Depot.
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