I have bought 2 computers and a smart tv from Best Buy and have been very happy with geek squad, they have always been very helpful and friendly even with some of my very stupid question. I was very impressed with Best Buy so I bought a nookcolor reader. The sales person was great, I told him he would have to be very patience with me and explain everything. He set up every thing and all he said I had to do when I got home was to enter my AT&T and password. It would not connect, called AT&T 3 times and totally disgusted I gave up and decided to go back to Best Buy for help, no help was even offered. I was told if I paid $80.00 someone would set up for me. Really, AT&T wanted $50.00. I was so disappointed and disgusted that I returned the nookcolor Ereader. I am sorry this happened because I have always enjoyed shopping at Best Buy in Edwardsville #1426
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