On November 29 I purchased a Kobo ebook reader from Borders.com.in December, I returned the ebook reader via USPS with delivery confirmation showing the device was successfully delivered to their returns center on Dec. 28. It is now Mar. 30 and I have been fighting with Borders Customer Service since December to get a refund of my money. I have called Borders on January 31st, February 22, March 16,18, 19,20 and I emailed on March 10th, yet still have not received a return of my money.in fact, instead of crediting the payment back to my credit card, which was the original form of payment, as is in their returns policy per their website, they sent me a gift card in the amount of the ereader. Well, we no longer have a Borders store in any surrounding city where I live, furthermore, I have no intention of purchasing anything from Borders ever again, and would encourage others not to buy from Borders. I would really like returned to me the money that I paid for the ereader.