AT&T doesn't care about it's existing customers, they only want to lure in new unsuspecting customers with fraudulent promises of services that don't work and can't get corrected. Forget the Billing being Fair and Forget any promise and ANY REP makes to you. The next time you call, it won't be on record. I was under a High Pressure sales pitch for Uverse services that NEVER worked losing my phone service days on end and internet service would go out leaving me no way to communicate.
Out of a total of 7 weeks my phone actually worked maybe 25% of the time but they did not adjust my bill fairly. The issue continued with one tech after another coming out not knowing what to do until finally after making many requests for it to be removed, they sent me a whopper of a bill and basically told me to take my needs elsewhere which I did and Comcast installed and I haven't had one moment's trouble. AT&T promised 150.00 reward card for having service over 4 weeks which I did but they did NOT honor it and no rep would.
Each time I called in they became more and more rude spending hours on end being transfered to one rep after another having to repeat the same story only to be disconnected and have to start all over. It wasn't unusuall on a bad day to spend more than 4 hours trying to resolve issues. They offer packages to new customers but will not honor same packages for existing customers. Forget any promises of any Credits on your Bill. Do not use this company. They Train their employees these dirty tricks to trick customers and to frustrate them into just letting it go because of the time you spend on the phone. Every single person with AT&T is a Liar, a Phoney and a Deceiver. Do not use this company I don't care how desparate you are for service. You will regret it. Find any alternative before making the biggest mistake of your life.
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