Over the last 8 and a half months I have been trying to get Comcast Cable to deliver the services they have promised. Comcast has agreed to provide my cable television and internet, and neither have worked correctly. I have reported the problems, and have also paid for service calls. The issues still persist. I have asked for supervisors to return my calls, but they do not. I have spoken with technical support, billing, and account management. No one has been able to provide me with a reason for the issues with the services. I have been promised for months that a credit for the non-working services would be applied to my account after the service calls. They then refuse to issue the credits due to the fact that my service does not work correctly. I then have to make another service call, and the cycle starts all over again. I have been asking for a credit of 10% to my account per month for the last 8 months, and have been told that it would be applied once my service works. They then refuse to fix my service, so that they do not have to issue a credit. Every time I try to get the credits applied they tell me my service does not work right. I still do not have working service, and they are still charging me for fully working services. After telling their supervisor I would file a complaint to the BBB they issued a credit for my last service call and for the non-working internet, but still refuse to refund any portion of payment for the non-working television. I was told today that if I did not like it "Cancel your service if you have such an issue than you will never get your credits." Then another service appointment was made which will most likely show up on my next bill. She refused to tell me if there would be a charge citing the fact that she was not in billing. Billing then told me that they do not issue charges that the service department does that. So I still do not know if I will be charged again for a service call.
Over the course of service with comcast I have been called a liar, stupid, misinformed, and accused of over reacting. I have also been told that I could not even tell if my service worked, that I do not understand how hard it is to make all of my services work, and that they have no idea when or if it will ever work. I have also been promised over and over that a manager would call me back with in 24 hours, yet no one does. I am currently waiting for 2 different managers to call me. One representative told me that they only say that to "get mad people off the phone." I was also told that "the longer your service does not work the lower the chance of getting any kind of reimbursement for faulty services." But through all that they have no problem charging me full price.
I was charged $49 to have my interent installed, but the tech that arrived to do it did not even know how to install it, and asked me to do it for him. It took me weeks to get that fixed. I have been told by technicians that my issue is my main line coming into my house, but when I call and report that, since the technicians can not for some odd reason, I am told that I am misinformed. I finally got one tech to check the main pole, and fix at least part of the issue, but still my services do not work.
After months of asking them to help, I have run out of options.
I have now filed a complaint to the BBB and to the VP of comcast. I will not stop fighting them until they fix my service and bill!
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