I am the owner of a small business in Greensboro, North Carolina and have had cell phone service for several years. Use of the cell phone is important to my business in that we are on call 24/7 and have a lot of usage. I have been paying approximately $7,000 a year for service. I myself have used over 8,000 minutes one month to give you an idea of the amount of phone time we have. My business is medical and I now pay for 5 lines.
It came time for me to upgrade the phones as we were having issues with phones that were almost 2 years old, so I went back to Cingular after receiving a call from someone telling me it was time to renew the contract. I received conflicting information from the company - Yes, you may now upgrade. No, you may not upgrade. I called their Area Manager and asked for an explanation. He advised me that I should go to one particular store to handle the upgrade which I did.
At the store I was persuaded to buy two of the Motorola phones after being told that they were the best phones they had. BULL!
Upon my taking all 5 phones back to the office and after spending almost $800 for the pieces of trash, I learned that the 2 Motorolas were literally pieces of junk. They drop calls, do not have a signal, and fail repeatedly to make calls. I immediately complained. I complained again and again and again and again. Today, a so-called representative from their alleged president's office called me to tell me to say "Tough luck, Buddy." You've got the phones for 2 years, and we will hold you to the contract!" I asked her "Mam, are you telling me that ifd your phones do not work, you are still living up to your contractual obligation to supply me with phones that do work?" She stated "We do not guarantee perfect service!" What in the blazes do they guarantee?
Based on the reception I have had to a problem that I was trying to address in an adult manner free from hostility and rancor, I cannot tell the General Public fast enough - "Do not purchase a Motorola V400 or a Motorola V600 in the Greensboro, Winston-Salem and Surry County area. They just don't work well. I can also advise the general public that Cingular employees seem not to care about their customers and certainly do not try to help them if they have a problem. I would like to forward this complaint to their company president but do not have an e-mail address.
Folks, I wish you well. If I had a working phone, I would call you. Unfortunately, I have a cutesy camera that doesn't even make pictures well. Sigh...
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