Friend:
I bought a fridge in one of one's shops (#0482) again on 24 Oct. I also bought a-4 year warranty within. Back about the 14th of June the ice-maker very. I named the warranty quantity a submitted a clime. Around this day the thing is still not fixed. I've documents where I've approached the guarantee people as well as your government assistance workplace. I had been put up by having an appointment day and period in order for them to out to correct the system. Once they approached me to verify the employ, I had been informed they couldn't emerge then. It was since the visit was put up VIA their web site also it wasn't present. I had been informed that it'd need to be sometime the following week. I contact the guarantee people back and supplied them with this specific info. I required another organization to support my device. I had been never approached by the corporation. Si I named them back which period they offered John Whxxxxxx repair-service, who I understand of. The corporation approached me, but required sometime in the future out to check out the system. I had been educated that about the 8th of July the components were positioned on purchase. I subsequently was educated Mr. Whxxxxxx had obtained the components on 13 July. For over per week we spoke to Mr. Whxxxxxx and his office requesting once they might emerge to displace the components. We were informed many times they'd be there, however they never turned up. I approached your government assistance workplace and requested because of their aid. After I supplied them with all the info I'd, I used to be informed they might return with me. The next is just a backup of the reaction.
From: Exec Cust Service [mailto: Exec. [email protected]]
Delivered: Monday, July 25 3:48 PM
To: MrED@xxxxxxxx. Xxx
Subject: Repair:
Mr ed,
Mr. Xxxxx, I did so contact FRESH and was recommended the support technology continues to be out-of work ill for over per week. I had been also recommended that the component ought to be changed oneday this week. I actually do apologize for almost any trouble you've experienced and that I may follow-up along with you on Friday, July 29.
Xxxxxx
Lowes Government Assistance
Inch-866-900-4750
I waited until around 2pm about the 29th of July and attempted to get hold of them back. However the telephone number of just one-866-900-4750 isn't several for the government assistance workplace, it goes to a different organization. I came across another quantity and named. I spoke to xxxxxx and was educated that xxxxxx was out to lunchtime and didn't understand when she'd return. I required to keep in touch with you friend and was informed that I really could abandon a note for you personally together, but that you simply wouldn't return with me. I requested numerous occasions for this and was handed the exact same solution. I remained about the telephone for quite a while awaiting xxxxxx to obtain back from lunchtime. I had been also advised that only xxxxxx may help me out as she was alone that had all my info. But I had been also informed that I really could give them all of the info again plus they might attempt to contact all events again. I had been subsequently advised that xxxxxxx was back finally from lunchtime. First I requested xxxxxx concerning the wrong telephone number, and was informed that she'd mistyped it. Many people have their trademark put up to become placed automaticity. I advised xxxxxx that around this period I've not noticed from Mr. Wxxxxxx. She data fix me that she'd enter contact with him and obtain back with me. I informed her that I'd been waiting all week for this which I'd other activities to complete. I quit the home and was starting city when she named me back and stated that Mr. Wxxxxxx could be there that evening or on Saturday mooring. Well this never occurred. Saturday morning at 2:31 pm I obtained a phone from Mr. Wxxxxxx wondering if he might come by and deploy the restoration components. I advised him that I had been in a good friends house due to their 50th wedding annaversy and that I wasn't going to return there at the moment.
I've since gotten gone the fridge and purchased another new one.
In a nutshell friend I discover that both your guarantee service as well as your Government assistance workplace lack in virtually any assistance of great customer support!
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