I'm not happy with Sprint! I've been a customer for9 years and I feel like I just keeping getting the run-around! I've had NUMEROUS problems with the Instinct (It's been replaced 13 times). Each time I speak with a rep, they agree that the phone was not what it was promised to be. I have been out of my contract for 2 1/2 years and decided to upgrade my phone as I had a $150 upgrade credit. Yet, when I purchased the phone there was no credit on the account. I spoke with numerous customer no service reps and each time they just kept saying the upgrade is for a new phone. DUH! Today, at 12:30, I talked to Karen in Customer Retentions and she told me that I was going to get an upgrade and that the phone would be free. She tranferred me to telephone sales and the rep at telephone sales said that there was nothing noted on the account. This is after Karen told me she got approval from her direct supervisor. I called to cancel my account (as this was the umpteenth time I've had an issue with Sprint that wasn't resolved). A rep answered the phone and I asked to speak with Karen in customer retention. I was told that there were 4 different call centers and that the rep wouldn't be able to transfer me. I was told by Amy that there was no record of the conversation in the notes! Very frustrating since I spoke with Karen an hour before. I was told by Amy that she saw a record of the conversation with the rep I spoke with prior to Karen and a record of conversation I had with the rep after I spoke with Karen! Argghhhh! Ready to jump ship to a different carrie
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