I called to renew my 2-year family plan contract (2 phones in this plan) and order phone upgrade over the phone on Aug 5 with sprint (telesales ID: EV460245). I was promised to get $50 credit/phone (plus $50 mail-in rebate/phone) to make the phones free as I indicated that I will not renew the sevice contract if the phone upgrades are not free. Because earlier that night I also got a $50 credit/line because of the loyalty program over the phone by another customer service rep, I specifically asked the telesales whether I will get $50 credit/phone in addition to the $50 credit/line of service credit? She assured me that they are separate and $50 credit/phone is from sprint store and $50 credit/line towards service is from customer care. Later on when I asked whether I can get the activation fee waived since I am a sprint customer for 6 years. She said that she can't do that since she already gave me a lot of credit. However my first bill showed up today (Sep 1), there is only the $50/per line service credit $15 (reward for renew before certain date) which has been in online bill management since I called on Aug 5 and there is no second credit for phones. I called the customer service on Sep 1. They said that the phone credit is not annotated. So they can not give to me since sprint is already giving me a lot of deals by that $50/line service credit. The supervisor said that since I already got $50 credit for service and my phone is already free. This is a different issue. I was promised with different things. They offered me $50 credit instead which I rejected, because I believe I should get $100 ($50 for each phone and there are two phones) and SPRINT IS CHEATING. I insist that they should review the recording of my ordering. They refused to do so. When I placed the order, I asked the telesales to repeat the terms three times since I know sprint likes to play these tricks. I asked to talk to the telesales. They refused to do so. I want Sprint to review the recording of the conversation and tell me whether I specifically asked whether the credit is different and the telesales told me that the credit is different. This is not the way of doing business and this is not the way of customer retention and customer care.
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