I was having problems with my Sony PS3, it would work and then stop working. It finally stopped working so I initially contacted Chris, the owner of GameTech by e-mail on February 8th. I told him the problems I was having with my PS3 and he said he could repair it for $75. I have many years of experience as a service engineer repairing similar equipment but did not want to get involved learning the specifics of the PS3 so I decided to have someone else repair it. On the phone I asked Chris if there would be a charge if he could not repair it and he said no. I picked it up on 2-15-11 with a 30 day warranty. His website advertised that they accept credit cards so I wanted to use my credit card to pay because I would have a way to resolve a dispute. I picked up the unit and found out that he only works out of his apartment, not the implied store front. While in his T-shirt and bare feet, very long hair, Chris insisted on a cash payment stating the credit cards were for only on-line sales. On 3-10-11 the PS3 stopped working with exact same problem. I took it back to him and he repaired it again. I dropped it off on 3-15-11 and picked it up again on 4-1-11. I did not use it until the 15th and then it only lasted 8 days with the exact same problem. Since I have a background in repair, and his methods of service were not done in a workmanship like manner, I sent the unit into Sony for repairs at a price of $99. I reminded Chris that he told me that there would not be a charge if he could not repair it and requested to get my money back. We had a conversation on the phone and he said he would mail me a check. He never refunded my money and after a couple of more follow-up e-mails he has been non-responsive.
In our last conversation on the phone Chris talked about the service routines he did and I was getting conflicting stories with respect to the notes I took about our prior discussions of the service that he did. If you would go to his apartment with a service engineer I am sure you would find that he does not have all of the equipment, and access to replacement parts, to adequately service this equipment at the component level (what Chris was claiming to do) as opposed to the board level that most smaller service companies do.
Todd
Oconomowoc, WI
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