We bought a Rinnai Direct Vent Wall Heater for the sunroom in 2008. Throughout the winter months, once the unit was being used, we started to encounter issues with the system. A series of lamps might flash over the control cell and we'd need to restart the system. We'd many appointments with numerous support specialists, who particularly support Rinnai items, but didn't appear to understand what the flashing cell intended. Every time numerous installations and updates were finished, however the unique issue was just briefly resolved and not completed solved. Rinnai never accepted the device might be poor. Today it's been 3 years and we've not had the initial issue solved. We now have started to become billed for work and Rinnai has had about the atitude of "we're addressing these appointments like a courtesy" the newest visit was completed since Rinnai informed us that the person needed to emerge and identify the issue before they'd do something (dispite all of the prior bills saying that which was occurring). The specialist arrived and went a brief history of the handle, that could have now been completed 2 yrs previously for that unique issue, and he likewise eliminated several spiderwebs. Today Rinnai is declaring that since he eliminated some spiderwebs it switched the visit right into a preservation phone plus they wouldn't protect it. The spiderwebs didn't trigger the initial issue of the flashing control cell, that has been occurring for 3 years. We've never been so discouraged having a merchandise along with a business. We settled a great deal for the product and experienced we were spending money on an excellent item that will last for someday hassel-free, but that's false.
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