This winter I visited Sears (Lindenhurst) to displace a spark plug for that previously discussed snow thrower. I offered the assistant supervisor the design range and kind, nevertheless, upon heading house and changing the component, my device wouldn't function correctly. A friend who noticed the breakdown recommended the incorrect spark plug was supplied, and so I delivered to Sears to describe the issue simply to discover from another salesman that I'd been offered the incorrect spark plug. I bought the right spark plug, but to no avail since the device had been broken from the wrong component. I recently delivered my snowblower for fix and was informed there have been "no components accessible" to fix the motor failure. Even when there have been accessible components, the price might "exceed the worthiness of the equipment". Our snow thrower was handed back without any work completed and an offer of $30 off a snow thrower as much as $850. Fourteen days later, a buddy who got the motor aside advised me the camshaft have been broken-in 2 locations because of the wrong spark plug. He's previously gone online and discovered the alternative component, which cost-less than $50. I'm extemely disappointed using the preliminary neglect of the one who offered me the incorrect spark plug, in addition to the the clearly new or quick evaluation of the present motor failure. This really is totally undesirable to get a business constructed about the trustworthiness of customer support and standing behind its manufacturers. I named the 1800 amount on might work order to go over my issues having a person in control, but was informed they just manage home devices (not snow throwers). Before calling another quantity and being positioned on store, I really hope this gets me touching the correct person. Thanks. Jaime Alford
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