SUMMARY OF CHALLENGE From 6/14 for this publishing (7/3) I've no electronic cable. I've invested the final 3 Saturdays awaiting Time-Warner specialists, with one or two more Saturdays togo. Two of the specialists have identified the issue: the sign in the building’s wire space is also fragile to operate the electronic cable package. The support towards the building needs to be improved. Nevertheless, I can not get a scheduled appointment with Preservation to complete the update. Alternatively, a next specialist is planned in the future this coming Sunday 7/5 to identify the issue again, then create a recommendation to Preservation. And so I believe I wont get wire support until Sunday 7/12 (I perform throughout the week and so I can only just allow somebody in on Saturdays.).
Chronology of attempts to acquire electronic cable
5/16/08 I named to set up for electronic Cable Television support in my own new condo, created a scheduled appointment for 6/7/08.
6/7/08 A technician came to install the digital cable. He had a need to enter the condo building wire room and that I didn’t possess a key (didn’t understand there is a closed area). Our problem. I will have the important thing. I subsequently named and created a scheduled appointment for 6/14. (I operate Monday through Friday 8 to 6 and so I can only just allow people in about the breaks.)
6/14/08 Another technician arrived. He mounted the electronic cable package. He explained the sign in the building’s wire space was also fragile to operate the electronic package. He explained the support towards the building would need to be improved and created a scheduled appointment for me personally for 6/21.
6/17/08 I arrived home from function to locate a telephone concept from the specialist who'd attempted in the future by that day to repair the wire. I named the primary workplace and described I perform throughout the week from 8 to 6 and so I can only just get it done on vacations. She stated they’d had a team free and attempted, but I had been still on for Sunday 6/21 between 10 and 7 since it was a significant rewiring.
6/21/08 At 1:30 I named to determine when of course if the specialist was returning. The very first person I talked to stated
A) there is no report I'd a scheduled appointment [despite exactly what the 6/17/08 individual had explained],
W) that I should have “made a unique agreement with Preservation, ” and
D) that there is no means I really could enter contact with Preservation by telephone to determine when of course if these were arriving. I mentioned I didn’t wish to shout at her-but I had a need to talk to a boss since she wasn't providing me the info I had a need to resolve my issue. She stated I really could shout in the boss and moved me. The 2nd person I talked to stated his documents confirmed that the specialist had seriously 6/18, set the wire, which the support purchase was shut, consequently nobody was arriving on 6/21. I questioned how somebody had gotten in to the closed building and closed space to repair it and just why, when the issue have been set, I however couldn’t get online sites or electronic cable. He tried giving signs towards the electronic container however it wouldn't show any image or info, therefore we put up a scheduled appointment for 6/28.
6/28/08 Another technician arrived. I told him the tale about the electronic cable package. He unearthed that the wire box introduced from the 6/14 specialist wasn't operating and transformed the container. He also looked over the wire space within the building and decided using the 6/14 specialist the wire support inside the building didn't offer an ample sign for my electronic cable (therefore clearly the declare that the issue have been set on 6/18 was wrong). He named somebody at Netsource Communications and recommended they deliver somebody exactly the same day-to discover if a might be mounted within the cable space, normally
Preservation would need to come and change-out the wire. He explained Netsource might contact me back inside an hour but he quit me a telephone number. I named them one hour later and talked to somebody who stated he'd return to me within five minutes. He never called back.
6/30/08 I called the primary Time-Warner quantity to create a scheduled appointment with Preservation for that wire change-out. After 40 units on-hold I talked to some boss. First he explained the report confirmed I’d currently had a trip from Preservation on 6/18. I discussed which was not the case since: there is nobody below to allow them in to the closed building reception, there is nobody below to allow them in to the closed cable space, I however can’t get electronic cable, and also the 6/28 specialist established the job hadn't been completed. The boss subsequently stated the 6/28 specialist hadn't created a recommendation to Preservation so he'd have
To deliver a next specialist over on 7/5 to identify the issue (all over again) and create a recommendation to Preservation. He explained he'd deliver an email towards the 6/28 specialist to determine if he could easily get the Preservation recommendation from him and somebody might contact and I would like to understand. He stated if he didn’t have the ability to enter contact using the 6/28 specialist, to allow the 7/5 technician understand he or she must create a recommendation to Preservation about the work-order. Preservation might then come the next Saturday, 7/12. I inquired easily might keep in touch with this person’s boss to determine if we're able to miss the action of the specialist arriving for that 3rd analysis of the exact same issue and simply move right to the Preservation visit, but he explained his boss wouldn't have the ability to do something.
Because it stands today, a next specialist is planned to come quickly to my condo on 7/5, identify exactly the same issue for that third-time, and provide me a recommendation to Preservation. I have e mailed Customer Support to keep these things get Preservation in the future on 7/5 alternatively, so I - can get service this weekend, but all I got was a rote response stating just how much Time-Warner cares about customer support, but a subject specialist needs to emerge to plan a preservation visit. I also published this entire tale towards the TWC Executive VP of Procedures for that West Section, going out this disaster is charging them cash for numerous appointments for that same issue, plus I wont purchase support that I am not receiving. To date no reaction.
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