After purchasing an IPOD Touch for our daughter with a extended service plan for how well she handled my year long deployment to IRAQ as a soldier from WALMART.com... The touch screen developed a crack... Go figure... It is a touch screen.
Since we had purchased the extended service plan from WALMART.com, we made all the arrangements and shipped it to LIFETIME SERVICE for repair... To easy!!!
They returned the IPOD without doing anything with a generic letter stating the item had PHYSICAL DAMAGE... After speaking with several REPs from the company none of them can explain to us what would be covered on the device... Other then to repeat the same statement over and over again... WE DO NOT COVER REPAIRS CAUSED BY ACCIDENTAL OR INTENTIONAL PHYSICAL DAMAGE.
*from walmart.com website*
We extend and enhance the manufacturer's warranty.
A Walmart Product Protection Plan often provides even more comprehensive coverage than the original manufacturer's warranty. Our coverage includes failures due to:
-Power surges (from date of purchase)
-Normal, everyday wear and tear
-Mechanical and electrical failure
-Environmental factors like heat, dust and humidity
-Defects in materials and workmanship
This plan gives you three full additional years of worry-free coverage after the manufacturer's labor warranty expires, so you are never left unprotected or paying for protection you already have.
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Do not waste your money purchasing the EXTENDED SERVICE PLAN... They will do everything they can to make sure they never have to cover anything that can ever happen to your item other then take your MONEY!!! The terms of the service plan ensure that they can always get out of making good on anything!
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