I bought an Xbox 360 in December with a bronze protection plan. The manufacturers warranty expires after a year the the protection plan is supposed to take over at that point for an additional year.
My Xbox recently broke so I called the number on the protection plan and was told that since Microsoft voluntarily extended their warranty to three years for certain problems due to manufacturer defects, I would have to contact microsoft about repairs. I asked if the protection plan would be useable at the end of the three years and he said no, it expires on december.
This is an obsurd situation. The extended warranty doesn't start until the manufacturers warranty ends. Microsoft extended their warranty until December so I can not used the protection plan until then. The protection plan expires in December. What that really means is the protection plan expires before in becomes active. Pretty good scam.
What really makes me mad is I was told by the salesman that XBox's were known to break frequently so the protection plan was a good idea. All I had to do is bring in the XBOX and they would exchange it on the spot. I never buy these things but this time I did. Now the fact that the xbox breaks frequently is being used to deny me the protection plan.
The Xbox will be fixed by Microsoft, but I wanted to used the plan that I paid for because Microsoft will just send me a refurb.
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