I puchased a television from sears on 11/29/10 at 6pm, a sharp aquos quattron 60-inch, revenue woman was excellent tome. The one thing great I'd say about sears at this time. I got the tv house, set it-up began watching television, and compared to image went dark, little v logo on entrance began blinking, and extended. I named pointed and sears the following day on problem from work. Told sharp technology the matter and he explained to contact him after I returned home to try and trouble-shoot problem having a reset, by which I'd to become house to get this done, obviously this didn't resolve issue. I named sears and stated I'd require another television, their was no further available, therefore the salesperson stated it'd consider 2 times for me personally to get a brand new one, which I had a need to call-back and speak with Colorado the next day-to understand this reorder. Therefore the following day I named spoken to Colorado on thursday, he explained he'd purchase me a brand new television and also have it sent to my house around Friday the next week. Below I stay without any television and was informed it'd consider 2 times, than today I'm waiting over per week to get a brand new one. This may not appear poor with a people, but I haved saved the season to pay for money of 2278.00 to obtain a good television for that breaks. Once the television was put up for shipping to my house I informed Colorado That I had been a manger and labored 5 till 4 mon thru friday and that I would need to have atleast a precall before they sent to my house and so I might be there to received the tv. He sid good, I actually named the 1 800-quantity about the base of my bill to sears deliverly to ensure I'd this 1/2 an time precall to my phone. Well today it gets there fascinating, the deliverly which is really a 3rd party that sears employees from West Frankfort Il. Named Riches, involves my house and calls me and claims they're at my home prepared to provide me my television, and also the guy claims in my experience where are you currently and that I stated at my work. Which I had been waiting on the precall and so I might be there, he claims he doesn't understand something in regards to a precall. So today he's departing likely to his next end, And So I named sears 1 800-quantity again and Stated That I never got my new television, since no body understood of the precall. They stated they'd place another precall about the next deliverly on Friday of just one time to my telephone, Therefore here again I stay without any tv... Friday I'm at my work, I obtain a phone call in the deliverly guy declaring he's fifteen minutes from my house with my tv. I mentioned I'm at the office and that I could be therein 25 min., he explained he's on his method to my house and certainly will not delay... I stated what hppened to my precall of 1 time. Agin he doesn't know anything. And so I hurried out-of my work required a-2 time abandon to generate house 35 miles and hopefully make it happen to get my television... Oh no the person calls his supervisor at deliverly workplace and describes towards the woman that I'd not be-at my house in fifteen minutes, therefore she informs him to visit another fall and ignore my end. She than named me and informed me this. Yes I had been really annoyed after I noticed that she'd informed them to consider another path and also to ignore me. Therefore she didn't actually provide me an opportunity to make it happen, From The period they got to my home and unloaded it and got the paper-work together I'd have now been ther in a couple of minutes. But she didn't actually contemplate that, She stated she'd not be providing my television today. Here I'm half-way house and fighting with this particular very rude woman in regards to a television That I'd to hold back on For around per week on since I'd purchased a damaged one from sears, over yesterday and today I still can't obtain the television since no body can give me the precall to depart my work on my lunchtime to obtain this television. Yes I'm really angry and stated she got it upon himself not to actually provide me an opportunity to make it happen after I was designed to experienced a precall on both deliveries and didn't received any. She stated she'd consider my television to sears easily desire to choose it-up there that night. Yes, that's good. I had been really annoyed and he or she believed to contact sears 1-800 number they were accountable for this. And so I hung-up on her behalf and proceeded to sears in marion to speak with administration. Below I'm on the 2 time meal from my work that my employer didn't need to actually share with me, playing around looking to get my television. Please how will you handle your customers such as this and employ a rude deliverly support to do something such as this for your clients. This really is your organization, you need to spend closer focus on who you employ to provide your items. I visited sears to keep in touch with administration of how I will get my television, John was attempting to assist me. I suspected he named to confirm issue and explained he'd obtain the television back again to the shop and so I could easily get anyone to come by having a vehicle to choose it-up for me personally that night. Obviously he named deliverly organization any the woman stated she'd not return my television towards the shop today also it will be the following day. Seriously today this woman is keeping my television hostage for one day since I had been unhappy together with her on the road she'd handle the problem. And this is just a sears item therefore if sears desired it delivered towards the shop and he or she performs for sears, than how within the... Does this woman possess the to do that. Please this really is finding solution of hand today. All I needed was a brand new television and never all of this crisis, not just did this price me-time and cash, I also currently had planned direct television to come quickly to my house on sunday day to set up new support and dvr for this television. Therefore today I've to cancell direct tv about my fresh installment, since I've no Television. Therefore today are you able to begin to see the problem why am really upset together with your organization as well as your deliverly support that you simply have employed. I employed a buddy to consider the damaged television back again to sears on friday-night, today again. I don't have any television. I work-in retail, why didn't one individual actually recommend to provide me another television to repair the problem. I'm very dissappointed with sears. I've been buying their for a long time, But I'll no further actually move base within their again. And that I will soon be certain to state my occasion to different clients later on... I do want to Thanks for the excellent customer servcice... That I nevered received Michelle mille
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