I purchased my Xbox 360 from Fred Meyers A little over 7 months ago. It was supposed to be brand new. A little over three months later it started having issues playing games and DVDs and CDs. My boyfriend said that it was probably the DVD drive that was causing the issue. I went online and printed out the repair order form and mailed it off to get fixed. One week later I got it back with a note saying that the xbox360 could not be fixed under warrenty for free due to the console being tampered with. I immeadiately called the xbox 360 company (Microsoft Corporation) and spoke with a lady for 30 minutes letting her know that I did not mess with the tamper labels and that I didnt even know where they were located.
She finally told me that they would do an investagation into the problem and she said to call back 5 days later. I did as she said and called back. I spoke with the same lady and she said that the cameras show that the xbox 360 taper labels were broken and that they could not help me. I then went onto the BBB website and filed a complaint with them regarding this issue. I got a letter from a man at Microsoft saying that he would talk with his supervisors and figure out if there was anything he could do. I recieved a letter today from him saying that they just found out that Fredmeyers is most likely selling refurbished xbox 360s as brand new xbox 360s. I refiled with the BBB and now im waiting to see what will happen. I just want people to know what a crappy company Microsoft is as well as Fredmeyers.
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