Kroger Reviews & Complaints

Contacts

• VerifiedOfficial websitekroger.com ↗

Customer service & general contact

• VerifiedCustomer service 1-800-KRO-GERS1-800-576-4377 10 complaints mention this number

Corporate & press

• VerifiedCorporate switchboard and media relations513-762-4000 6 complaints mention this number

Reference numbers (not support lines)

• Listed by BBBCompany phone shown on the BBB profile513-782-3300 2 complaints mention this number

Other contacts

• VerifiedMy Prescriptions line1-855-489-2502

Locations

• Headquarters1014 Vine Street Cincinnati OH 45202

Kroger complaints: how to reach Kroger, return items and use the open class settlement

Kroger customer service is 1-800-KRO-GERS (1-800-576-4377), open Monday to Friday 7 a.m. to midnight Eastern and Saturday and Sunday 7 a.m. to 9:30 p.m. Eastern; the Contact Us page at kroger.com also offers online chat and a contact form. The same number handles pharmacy, gift-card and privacy questions. Other department lines include 1-855-489-2502 for the My Prescriptions service, 1-888-852-2567 for The Little Clinic and 1-866-265-8419 for prepaid debit cards. Written complaints can go to Customer Relations, The Kroger Co., 1014 Vine Street, Cincinnati, Ohio 45202-1100. Have your receipt or order number, the store address, the date and your loyalty card number ready. A problem at one store is often fixed fastest by its store manager or customer service desk; contact the national line if the store does not resolve it.

• Returns. The Kroger Family of Stores return policy accepts most items bought at any Kroger-family store within 30 days of purchase. With a paper or digital receipt, the refund goes back to the original payment method, and purchases paid by check are refunded in cash. Without a receipt, returns under $10 are refunded in cash and returns over $10 are refunded on a Kroger merchandise gift card, with a signed return slip. Items bought with WIC benefits cannot be refunded but can be exchanged for the exact same item, baby formula needs a receipt for a refund or exchange, and returns of tobacco, beer, wine and liquor follow local law.
• Pickup, delivery and freshness refunds. Kroger's freshness guarantee offers a replacement or refund for fresh items that disappoint. For a pickup or delivery order, within 30 days open My Purchases on kroger.com or in the app, select the order and choose Request a Refund. Refunds for items bought in a store are handled at the store.
• Prescription-pricing class settlement (open for claims). If you paid for prescriptions at Kroger using insurance between December 9, 2018 and August 23, 2026, you may be a class member in Kirkbride et al. v. The Kroger Co., No. 2:21-cv-00022 (S.D. Ohio). Claims must be filed by December 21, 2026 at krogersavingsclubsettlement.com or by mail to Kroger Savings Club Litigation Settlement, Attn: Claim Form, 1650 Arch Street, Suite 2210, Philadelphia, PA 19103; claims of $8,000 or more need records of the payments. The deadline to opt out or object passed on October 22, 2026. The administrator can be reached at (888) 535-4262 or [email protected].
• Food recalls. Kroger posts recalled products on its Recall Alerts page (kroger.com/i/recall-alerts). The FDA lists food, drug and product recalls at fda.gov/safety/recalls-market-withdrawals-safety-alerts, and the USDA Food Safety and Inspection Service lists meat, poultry and egg-product recalls at fsis.usda.gov/recalls. Recall notices usually tell customers to return the product to the store for a full refund.
• Pharmacy concerns. A complaint about how a prescription was filled or about a pharmacist goes to the board of pharmacy in the state where the store is, for example the Ohio State Board of Pharmacy (614-466-4143) or the Kentucky Board of Pharmacy (502-564-7910).
• If Kroger does not fix it. For a wrong charge on a credit card, send a written billing dispute to the card issuer within 60 days of the statement that shows the charge, under the Fair Credit Billing Act; for a debit card or a fuel-pump hold, contact your bank as soon as possible. For a problem with SNAP or EBT benefits charged at checkout, contact the SNAP agency in your state, which issues the EBT card. You can also file a complaint with your state attorney general's consumer protection office, with BBB, or with the Federal Trade Commission at ReportFraud.ftc.gov.

Kroger runs stores under many local names, such as Ralphs, Fred Meyer, Fry's, Smith's, King Soopers, Dillons, QFC, Harris Teeter and Mariano's, and the steps above apply to all of them.

Company Information

Legal name

The Kroger Co.

Founded

1883

Business type

Supermarket chain with in-store pharmacies and fuel centers, operating under the Kroger name and other local banners, with pickup and delivery and a loyalty card program; run by The Kroger Co. of Cincinnati, Ohio

Website

kroger.comSource: Kroger Contact Us page, checked 2026-11-02

Headquarters

Cincinnati, OHSource: The Kroger Co. corporate Contact Us page and BBB business profile, checked 2026-11-02

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 136 historical complaints about Kroger, published between 1999 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• Cashier walked away from checkout and manager did not follow upPublished May 9, 2013 · Historical consumer allegation
• Cart went missing and store worker ignored customer in PortlandPublished May 7, 2013 · Historical consumer allegation
• Phone bill payment at store not posted and refund refusedPublished Apr 22, 2013 · Historical consumer allegation
• Value Brand Bathroom Tissue Too Thin, Rough and WeakPublished Feb 2, 2013 · Historical consumer allegation
• Employee Said I Could Not Eat a Donut Before PayingPublished Dec 27, 2012 · Historical consumer allegation

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Kroger complaints: BBB, Trustpilot and reports on this site

BBB's profile for The Kroger Company in Cincinnati gives a D- rating and names two reasons: 37 complaints that were not resolved and 6 complaints the business did not respond to. BBB shows 1,776 complaints in the last 3 years, 482 of them in the last 12 months, and an average customer review score of 1.22 out of 5 from 420 reviews. Individual stores and banners can have their own BBB listings, which are separate from these figures. Trustpilot's unclaimed page for The Kroger Co. (www.kroger.com) shows a TrustScore of 1.5 from 947 reviews. Each source counts on its own terms, and the figures are not added together.

136 published complaint reports are linked to this profile. They date from 1999 to 2013 and name Kroger, sometimes together with one of its local banners. They were submitted by members of the public and are allegations, not findings, and they describe Kroger as it was then. The most frequent topics are prices that differed from the shelf tag or ad, coupons and rewards; workplace and hiring matters; holds placed on debit cards at Kroger fuel pumps; pharmacy problems; returned-check fees, refunds and returns; and spoiled or out-of-date food.

Opioid settlements and the terminated Albertsons merger

Opioid claims. On September 8, 2023 Kroger announced an agreement in principle to settle most opioid claims brought by states, local governments and Native American tribes over its pharmacies' dispensing. It agreed to pay up to $1.2 billion to states and local governments and $36 million to tribes for abatement, each over 11 years, plus about $177 million in attorneys' fees and costs over 6 years. State attorneys general announced the finalized multistate settlement on November 4, 2024; it also requires Kroger pharmacies to monitor, report and share data on suspicious opioid prescriptions. Kroger's quarterly report says it finalized the state and local settlement on December 30, 2024 and the tribal settlement on September 26, 2025, and that the settlements are not an admission of wrongdoing or liability. Separately, West Virginia's attorney general announced a $68 million settlement with Kroger on May 4, 2023, and Washington's attorney general announced a $47.5 million settlement, payable over 11 years, on April 23, 2024. Kroger says it continues to defend opioid cases brought by non-participating governments and private parties.

Merger challenge. On February 26, 2024 the Federal Trade Commission opened an administrative proceeding to block Kroger's merger with Albertsons Companies, Inc. and, with nine states, sued in the U.S. District Court for the District of Oregon. On December 10, 2024 the Oregon court issued a preliminary injunction and a Washington state court issued a permanent injunction, and the merger agreement was terminated on December 11, 2024. The fee dispute in Oregon and Albertsons' Delaware lawsuit are described in the court cases section.

Court cases involving Kroger

Kirkbride et al. v. The Kroger Co. (S.D. Ohio, No. 2:21-cv-00022). Insured customers allege that Kroger overstated the 'usual and customary' prices it reported to insurers for prescriptions, because it left out the lower prices it charged members of its Savings Club, so their copays were higher than they should have been. The legal claims are fraud, negligent misrepresentation and unjust enrichment, and none of them has been proven. Kroger denies any wrongdoing and says the special prices for paying club members were not its usual or customary prices; the court has not decided who is right. The class was certified on April 9, 2025, and a $17,000,000 settlement was preliminarily approved on June 24, 2026, with an amended order the next day. The case was reassigned to Judge Douglas R. Cole on October 2, 2026, and class counsel moved for attorneys' fees, costs and service awards on October 6, 2026. The court-authorized notice set the fairness hearing for January 11, 2027 before Judge Marbley and says the date may change; the settlement website posts the current date. The court has not yet granted final approval.

FTC et al. v. The Kroger Co. and Albertsons Companies, Inc. (D. Or., No. 3:24-cv-00347-AN). On December 10, 2024 the court preliminarily enjoined the Albertsons merger, and the deal was terminated the next day. In the Oregon case the court ruled on February 27, 2026 that the plaintiff states are entitled to attorneys' fees and costs (ECF 563); the states asked for about $10.3 million on March 31, 2026 (ECF 594), and Kroger and Albertsons opposed the amount.

Albertsons Companies, Inc. v. The Kroger Co. (Delaware Court of Chancery). Albertsons sued on December 10, 2024, alleging Kroger breached the merger agreement; it seeks the $600 million termination fee and damages for its shareholders, more than $8 billion in all. Kroger denied the allegations on March 17, 2025, filed counterclaims and says it owes nothing. A bench trial before Vice Chancellor Lori W. Will began on October 19, 2026; no decision has been issued.

Kroger's annual report also says that other claims, including personal injury, contract, employment discrimination and wage-and-hour matters, are pending against it, that some are or have been certified as class actions, and that management does not expect the resulting liability to be material.

Court & Public Records

Who operates Kroger

Kroger's annual report (Form 10-K for the fiscal year ended January 31, 2026, filed March 31, 2026) says The Kroger Co. 'was founded in 1883 and incorporated in 1902'. As of January 31, 2026 it operated 2,697 supermarkets under a variety of local banner names in 35 states and the District of Columbia; 2,250 had pharmacies and 1,731 had fuel centers. The filing says Kroger employed more than 403,000 full- and part-time employees and serves approximately 63 million households annually, with over 95% of customer transactions tied to a Kroger loyalty card.

Greg Foran, a former head of Walmart U.S. and former chief executive of Air New Zealand, was named Kroger's Chief Executive Officer on February 9, 2026, succeeding interim CEO Ron Sargent. The head office is at 1014 Vine Street, Cincinnati, Ohio 45202, and the corporate switchboard is (513) 762-4000. Kroger's local banners include Ralphs, Fred Meyer, Smith's Food & Drug, Fry's Food & Drug, King Soopers, City Market, Dillons, QFC, Harris Teeter, Mariano's, Pick 'n Save, Food 4 Less and Baker's, all listed by BBB as alternate names of The Kroger Company.

Recent corporate events reported in Kroger's SEC filings: on October 4, 2024 it completed the sale of its Kroger Specialty Pharmacy business to Elevance Health for $464 million; in January 2026 it closed automated fulfillment centers in Pleasant Prairie, Wisconsin; Frederick, Maryland; and Groveland, Florida; and on July 1, 2026 it agreed to buy Giant Eagle, Inc., a family-owned chain of nearly 200 supermarkets in Ohio, Pennsylvania, West Virginia, Maryland and Indiana, for about $1.65 billion. That deal still needs regulatory clearance and is expected to close in 2027.

Company Relationships

• Affiliated withHarris Teeter
• Affiliated withRalphs Grocery Company

Frequently Asked Questions