Kroger

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 137 historical complaints about Kroger, published between 1999 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• GLAVIN just walked awayPublished May 9, 2013 · Historical consumer allegation
• Consumer ReportPublished May 7, 2013 · Historical consumer allegation
• Consumer ReportPublished Apr 22, 2013 · Historical consumer allegation
• Consumer ReportPublished Feb 2, 2013 · Historical consumer allegation
• Disorderly conduct from a kroger employeePublished Dec 27, 2012 · Historical consumer allegation
• Check feePublished Oct 27, 2012 · Historical consumer allegation
• Consumer ReportPublished Oct 26, 2012 · Historical consumer allegation
• Kroger threw away my wallet?Published Sep 10, 2012 · Historical consumer allegation
• Consumer ReportPublished Aug 30, 2012 · Historical consumer allegation
• No survey code listed for surveyPublished Aug 12, 2012 · Historical consumer allegation
• Minority profiled while shoppingPublished Jul 22, 2012 · Historical consumer allegation
• Consumer ReportPublished Jul 5, 2012 · Historical consumer allegation
• Sevierville I-66 Kroger-florist was a jerkPublished Jun 13, 2012 · Historical consumer allegation
• Consumer ReportPublished Jun 13, 2012 · Historical consumer allegation
• The Kroger Co. Refused to Honor Their "Ralphs Rewards Coupons."Published Mar 1, 2012 · Historical consumer allegation
• No Name Tag or I.D. Badges WornPublished Feb 18, 2012 · Historical consumer allegation
• Consumer ReportPublished Feb 18, 2012 · Historical consumer allegation
• Poor Customer ServicePublished Feb 13, 2012 · Historical consumer allegation
• SuxPublished Dec 13, 2011 · Historical consumer allegation
• Wrong PricePublished Nov 14, 2011 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Customer service 1-800-KRO-GERS: 1-800-576-4377 10 complaints mention this number
• Official website: https://www.kroger.com/
• My Prescriptions line: 1-855-489-2502
• BBB-listed corporate phone: 513-782-3300 2 complaints mention this number
• SEC-filed registrant phone: 513-762-4000 6 complaints mention this number

Locations

Kroger complaints: how to reach Kroger, return items and use the open class settlement

This page was checked on 2026-10-14. Kroger's Contact Us page lists online chat and a phone line, 1-800-KRO-GERS (1-800-576-4377), open Monday to Friday 7 a.m. to midnight Eastern and Saturday and Sunday 7 a.m. to 9:30 p.m. Eastern. It also lists department lines, including 1-855-489-2502 for 'My Prescriptions' services and 1-800-576-4377 for gift-card balance and order questions.

• Returns. The Kroger Co. Family of Stores Company Return Policy (effective July 13, 2020) says all family-of-stores locations 'can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase'. With a paper or digital receipt, returns are refunded to the same payment method used for the purchase (the policy gives credit card, EBT/SNAP card or cash as examples), and check purchases are given back as cash. Returns without a receipt over $10.00 receive a Kroger Co. Family of Stores merchandise gift card and the return slip must be signed by all customers with returns over $10.00; under $10.00 the customer receives cash. The policy says items bought with WIC cannot be refunded but can be exchanged for the exact same item, that a receipt is required to refund or exchange baby formula, and that returns of tobacco, beer, wine and alcohol are governed by local law.
• Freshness refunds. Kroger's Freshness Guarantee page says 'If you don't love an item, we'll make it right with a replacement or refund.' For pickup and delivery orders it says to select Order Details in Purchase History, choose the item and tap Request a Refund (mobile app refunds are shown as available for pickup and delivery orders only); for in-store items it says to bring the item back to the store for a replacement or to use live chat or 1-800-KROGERS for a refund (read 2026-10-14).
• Prescription-pricing class settlement (open). People who paid for Kroger prescription drugs using insurance between December 9, 2018 and August 23, 2026 may be class members in Kirkbride et al. v. The Kroger Co., No. 2:21-cv-00022 (S.D. Ohio). Per the court-authorized notice: the claim deadline is December 21, 2026; the exclusion (opt-out) and objection deadline is October 22, 2026; the fairness hearing is January 11, 2027. Details are in the litigation section below and on the settlement website krogersavingsclubsettlement.com (administrator phone 888-535-4262).
• Food and product recalls. The FDA publishes recalls, market withdrawals and safety alerts at fda.gov/safety/recalls-market-withdrawals-safety-alerts. Kroger's own list of recalled products is its Recall Alerts page (kroger.com/i/recall-alerts); on 2026-10-14 it listed entries including Kroger Grade A Eggs and Simple Truth Grade A Eggs (potential Salmonella contamination, Houston and Dallas areas), each shown as recalled on July 24, 2026. Check the product's label, that page and the FDA page.
• Pharmacy concerns. BBB's profile lists the Ohio State Board of Pharmacy (614-466-4143) and the Kentucky Pharmacy Board (859-246-2820) under 'Other Resources'; a state's board of pharmacy for the store's location is the regulator for a pharmacy practice complaint.

Kroger operates stores under many local banners; the complaint archive on this page covers entries naming Kroger or a Kroger banner such as Ralphs, Fred Meyer, Fry's, Smith's, King Soopers or Dillons together with Kroger.

Who operates Kroger

Kroger's annual report (Form 10-K for the fiscal year ended January 31, 2026, filed March 31, 2026) says The Kroger Co. 'was founded in 1883 and incorporated in 1902'. As of January 31, 2026 it operated 2,697 supermarkets under a variety of local banner names in 35 states and the District of Columbia; 2,250 had pharmacies and 1,731 had fuel centers. The filing says Kroger employed more than 403,000 full- and part-time employees and serves approximately 63 million households annually, with over 95% of customer transactions tied to a Kroger loyalty card.

The 10-K says Gregory S. Foran was elected Chief Executive Officer effective February 2026. Its headquarters is at 1014 Vine Street, Cincinnati, Ohio 45202, and the 10-K cover lists the registrant's telephone number as (513) 762-4000. BBB's business description says the company operates in stores under 24 different trade names in 35 states, and its 'Alternate Names' field lists names including Harris Teeter, Ralphs, Fred Meyer, Smith's Food & Drug, Fry's Food & Drug, King Soopers, City Market, Dillons, QFC, Mariano's, Pick 'n Save and Food4Less, and says the company is not BBB Accredited.

Recent corporate events from Kroger's own SEC filings: on October 4, 2024 it completed the sale of its Kroger Specialty Pharmacy business to Elevance Health for $464 million; the 10-K says it closed automated fulfillment facilities in Pleasant Prairie, Wisconsin; Frederick, Maryland; and Groveland, Florida in January 2026; and an 8-K dated July 1, 2026 says Kroger entered an agreement to acquire Giant Eagle, Inc. for approximately $1.65 billion, expected to close in 2027 subject to regulatory clearance.

Opioid settlements and the terminated Albertsons merger

Opioid claims. Kroger's 10-K says that on September 8, 2023 it announced an agreement in principle to settle the majority of opioid claims by states, subdivisions and Native American tribes; it agreed to pay up to $1,200 million to states and subdivisions, $36 million to tribes and about $177 million for attorneys' fees and costs. The 10-K says the settlement with states and subdivisions became effective on December 30, 2024 and the tribal settlement on September 26, 2025, and that the settlements 'are not admissions of wrongdoing or liability'. It also records a separate $62 million charge for a settlement with the West Virginia Attorney General. BBB's profile summarizes a November 4, 2024 multistate settlement of $1.37 billion with 30 attorneys general and a Washington State settlement of $47.5 million over 11 years announced April 23, 2024; BBB says each was for settlement purposes only and not an admission of liability. Kroger states it continues to defend opioid cases brought by non-participating states and subdivisions and private parties.

Merger challenge. According to the 10-K, the Federal Trade Commission instituted an administrative proceeding on February 26, 2024 to prohibit Kroger's merger with Albertsons Companies, Inc. and, with nine states, sued in the U.S. District Court for the District of Oregon. On December 10, 2024 that court issued a preliminary injunction and the Washington state court issued a permanent injunction; Kroger delivered a termination notice to Albertsons on December 11, 2024. Details of the related lawsuits are in the litigation section.

Complaint record: BBB, Trustpilot and this site's archive

As displayed on 2026-10-14 (each source is separate and not combined): BBB's profile for The Kroger Company, Cincinnati, shows a rating of D- with the reasons '37 complaint(s) filed against business that were not resolved' and 'Failure to respond to 6 complaint(s)'; the complaints tab shows 1,789 total complaints in the last 3 years and 485 filed in the last 12 months; the reviews tab shows an average of 1.21 out of 5 from 434 customer reviews. BBB also hosts separate store-level and 'all locations' listings that are not counted here. Trustpilot's page for The Kroger Co. (www.kroger.com) shows 1.6 from 938 reviews and an unclaimed profile.

This site's archive links 145 complaint entries dated from 1999 to 2013 that name Kroger or a Kroger banner (137 where Kroger or the banner is the subject, 8 where Kroger is mentioned as a card, product or survey brand). The entries were submitted by the public and are allegations, not findings. A keyword count over the 137 subject entries (an entry can match more than one) shows 53 mentioning price, advertised-price, coupon or rewards issues, 53 employment matters, 19 fuel center or debit-card holds, 12 pharmacy matters, 10 returned-check fees, refunds or returns and 10 spoiled or out-of-date products. The archive does not reflect Kroger's current operations.

Court cases involving Kroger

Kirkbride et al. v. The Kroger Co. The notice says plaintiffs allege Kroger inflated its 'usual and customary' prices reported for prescription reimbursement by not considering its Savings Club prices, with claims for fraud, negligent misrepresentation and unjust enrichment. Kroger 'denies any wrongdoing' and says special Savings Club prices are not its usual or customary prices; the notice says 'The Court has not decided who is right'. The docket shows the class was certified on April 9, 2025, a $17,000,000 settlement was preliminarily approved on June 24, 2026 (amended order June 25, 2026), the case was reassigned to Judge Douglas R. Cole on October 2, 2026, and an attorney-fees filing was docketed on October 6, 2026; final approval is pending.

FTC et al. v. The Kroger Co. and Albertsons Companies, Inc. A preliminary injunction against the Albertsons merger was issued on December 10, 2024 (D. Or., No. 3:24-cv-00347-AN), per Kroger's 10-K. The 10-K also reports that the Colorado court dismissed the merger claim as moot on March 5, 2025 and a second claim on February 23, 2026, that a private suit in the Northern District of California was dismissed with prejudice on February 3, 2025 and appealed, and that Albertsons sued Kroger in the Delaware Court of Chancery on December 10, 2024 seeking a $600 million termination fee; Kroger answered on March 17, 2025 denying the allegations and filed counterclaims. Kroger's 10-Q for the quarter ended August 15, 2026 (filed September 18, 2026) says: 'Trial is scheduled to begin in the case on October 19, 2026.' This page was not updated for events after October 14, 2026.

In the Oregon case, the docket shows that on February 27, 2026 the court granted the plaintiff states' motion for attorneys' fees and costs (ECF 563) and directed a petition for the amount; the states' petition (ECF 594, filed March 31, 2026), the defendants' opposition (May 1, 2026) and the states' reply (June 2, 2026) were on the docket checked on 2026-10-14, with no ruling on the amount shown there.

The 10-K adds that various claims, including personal injury, contract, employment discrimination and wage-and-hour matters, are pending and that some are or have been determined to be class actions; it says management believes any resulting liability will not be material.

Is Kroger Legitimate?

Kroger is a publicly traded company (NYSE: KR) that files annual reports with the SEC; its Form 10-K for the fiscal year ended January 31, 2026 describes 2,697 supermarkets in 35 states and the District of Columbia, and its official website and phone line are listed on its Contact Us page. The Kroger Co. reports and has settled opioid-related claims without admission of wrongdoing, is a defendant in the open Kirkbride prescription-pricing class action, and BBB shows it as not accredited with a D- rating as displayed on 2026-10-14. A named store, gas pump or fraud complaint on this site should be matched to the specific store and date; archive entries are submitted by the public and are allegations.

Court & Public Records

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: Kroger i-wireless Kroger i-wireless terrible customer service
• Named as a brand of this company: Visacreditgiftcard, comsumers incentive promotions unnowlingly asscessed this web site they are sending unwanted tex's to my phone want them to stop
• Named as a brand of this company: Heb, rice epicurean, krogers, fraud, misleading labels, kids are getting fat because of the misleading labels. Fraud
• Named as a brand of this company: Kroger Personal Finance, The PO Box# on our website is incorrect. We have not received your check although we received it on the statement. Our statement closes later than you think and begins earlier. New accounting!
• Named as a brand of this company: RIP-OFF Artists! - -Credit Card SCAM!
• Named as a brand of this company: Lost balance transfer!
• Named as a brand of this company: Kroger is worse than Juniper!
• Named as a brand of this company: Ripoff Unscrupulous Credit Card Company Raped this 73 year old man Charged 2-$35 overlimit fees in a week

Company Relationships

• Affiliated with: Harris Teeter
• Affiliated with: Ralphs Grocery Company

Frequently Asked Questions