Why does DirecTV have an "F" rating with the BBB? Go to BBB.org and search DirecTV of El Segundo, CA and you can see the failure report for DirecTV for yourself! Why is DirecTV rated at the absolute lowest possible rating, an "F"? I will tell give you a few examples of why!
First off, the account is in my commonlaw wife's name. My phone number was associated with the acount, since I pay the bills. So, her name is on the account, but my checks paty the bills. We called to re-activate our account after a move. We were supposed to get free installation... You know, the 5-star blue-carpet service you see in the ads? Yeah. Let me tell you about that service. The installer came. He told me I would have to pay him to install the dish. I think it was around $50... Plus the cost of a bag of cement, which I also have to provide. While I was driving down to the hardware store to get the cement... The DirecTV installer entered my home (without permisssion) and used my restroom. I found the toilet seat up, and urine all over the toilet and floor. Nice. THIS is an example of DirecTV's 5-star service you can expect. Your free installation costs you cash (yes, cash; they would not take a check), and you get your toilet and floor pissed on.
On the first billing cycle, I found that my check had not cleared... And it appeared I was overdrawn! It took a call to my bank to clear it up. According to my bank, DirecTV does not take checks.instead, they convert your check to an EFT (electronic funds transfer), and basically take the money directly from your account. As a result, your check never clears. I have over a years worth of checks floating around that have never cleared. According to my bank, they have to explain this to many DirecTV customers. I tried to deal with DirecTV right away on this issue... And they refused to simply cash my checks. They refused. As a result, I never know when or if they have received payment... Not unless I want to sit on the phone, scrolling through transaction after transaction, to see if they have LIFTED the money out of my account. With checks, I can simply search by the check number and viola! I can find out if it cleared. But alas... DirecTV doesn't cash checks.
So, here we are a year later... And DirecTV is telling me they didn't receive payment. I called my bank. Of course, I couldn't track anything since they do not cash checks. I put a stop payment on the check, but that did me no good, since they do not cash checks. My bank told me that I could "opt out" of this electronic process by issuing the demand to DirecTV. Thios would force them to process the checks, and I would now be able to track the checks I have issued. Great! So, I called DirecTV and they lied to me. They told me that I cannot opt out. They refused to opt me out. I placed MANY calls to DirecTV, trying to get to their management. All that achieved was getting my number automatically forwarded to their customer service line. They keep irate customers away from DirecTV decision makers. According to my bank, they cannot deny my demand to opt out. Yet, they have done so.
DirecTV reps lie. This was not the first time they have lied to me. The first time was shortly after we activated the account, when I started getting hang-up calls to my cell phone. I traced the phone number and it traced to DirecTV telemarketers. I called up DirecTV to demand that they stop these daily hang-up calls to my cell. They denied that they had given my number to a telemarketing service. The calls continued. I kept calling DirecTV back to complain and demand it stop. At times, some DirecTV reps admitted that they did put me on a telemarketer list. I was told it would take 2 days to get me off the list. Two days later, the calls continued. I called back to DirecTV. They would again deny it all. The calls continued. Then I was told it would take 2 months to get me off the list. At this point, I told them that if the calls continued... I would disconnect the box, urinate on it, and send it back to DirecTV along with a termination notice. Only then did the calls stop. It took a month or so to get it to stop. THIS, good people, is why DirecTV has an "F" rating with the BBB.
After I filed a BBB complaint... I got a call directly from DirecTV. I called back and left a message telling them to F@$& themselves, and go through the BBB process. I told them to not contact me directly any further. I just received final word on my BBB complaint. Because my name doesn't appear on the account... They have refused to deal with it. So... For a year or so, they have communicated with me about this account... Apparently violating the privacy of the account holder. They have taken my checks... And have yanked money from my account... But they cannot deal with a BBB complaint?
THAT is why DirecTV has an "F" rating with the BBB.
Do yourself a big favor: for TV, look elsewhere. Dish has a "C" rating. Average. That beats the "F"-rated DirecTV any day of the week!
I am not the only one who has had issues with these clowns. DO a google on DirecTV complaints. Check the BBB rating. See for yourself. I can pretty much guarantee that if you sign up with them and have an issue... Expect to be lied to. It happened to me. Multiple times. I had DirecTV customer service reps telling me that my checks had been processed and that they had cleared my bank... While my bank records clearly show not one check has cleared. What do you call that, but a lie?
We should have seen it coming. When they pissed on our home during the installation... We should have realized that they would probably piss on us at a later date too. They did. When our contract expires, we will go to Dish.
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