For nine months, this company has slowly been draining my money and I have nothing to show for it.
My friend and I are independent agents for a cell phone carrier. Viastar supposedly repairs cell phones. What they actually did, when we sent a phone in for repair, was not fix it and charge us for it. We sent it back, and it was still not fixed when we got it back the second time. We sent it back a third time in March, and we have not seen the phone since then.
For over a month, one of Viastar's employee's was "looking" for the phone, but couldn't find it. To simplify the matter, I asked for a refund, since our phone was no longer in our possession. Since a refund check couldn't be issued for some reason (after three months of inquiring about it), I asked for a credit towards the repair of a different phone. That was promised me and never happened.
So another phone was sent it. I was charged a bench fee and shipping when the phone came back unrepaired, even though the repair needed was pretty simple and I had enclosed a detailed letter describing the problem. At least they took the phone back and repaired it under warranty, but I still had to pay to have the phone shipped twice.
As for the original phone, it is still gone and has been lost. After nine months of fighting for it, I have been told that it is unrepairable. Not that it matters, since it has disappeared somewhere in Viastar and a refund still hasn't been issued.
Be careful of this company. They send phones back without repairing them and charge the bench fee and shipping. There is yet another matter of two phones that were also sent in quite a while ago. To have them sent back unrepaired is going to cost me about $45 dollars. Since January, I have spent a little over $200 and I have nothing to show for it.
If your cell phone is broken, check with your local dealers about repair before sending it to a big company. Hopefully, they do not all behave like Viastar, but better safe than ripped off.
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