On 11-24-09, I made an appointment with A1 Elmbrook Electronics late in the evening for them to come out to service my TV in my home. The following day I tried to cancel the appointment but the telephone number was no longer in service. The appointment was set up for 10:30 A.M. On 11-27-09. On 11-27-09, around 11:00 A.M. They called before they came to my house to verify the appointment. At that time, I informed them I wanted to cancel my appointment. They said I could not cancel my appointment because I did not provided them within 48-hour notice or if I did cancel my appointment that I will still be charged a service call and twenty-five for an estimate. I informed them that I no longer needed their services and tried calling them but their phone number that I obtained from the telephone book was no longer in service. He said he does not know how I obtained the phone number listed in the telephone book which is no longer in service and provided me with a different phone number. I left the house for a doctor's appointment and upon returning home, I had an invoice tape to my window stating that Elmbrook Electronics Inc. Would send my invoice to collections if I did not pay by 12/2/09.
In the "Greater Milwaukee Four-County and Vicinity" yellow pages, "A1 Elmbrook Electronics" telephone number listed under "Television Repair & Services" is 262-544-4440. However in the same phone book, "Elmbrook Electric Company" has the phone number 262-782-1967 but the telephone number they provided me with was 262-789-XXXX and 414-841-XXXX and 414-881-XXXX.
At this time, since I canceled the appointment before they came out to my house, I feel that I do not owe them anything because I did attempt to call and cancel my appointment but the number was no longer in service and I informed them when they contacted me that I wanted to cancel the appointment before they came out to my house. They are trying to tell me, it is the law that I have to pay because the appointment was not canceled within 48-hours. Thursday was a holiday and the appointment was canceled within 48-hours or two business days.
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