Never ever ever buy a computer from this company. I have never experienced worse customer service in my entire life.
From the first time I turned on my computer, I had problems. The computer would completely freeze while surfing the internet, and I would have to hold down the power button to turn it off. Upon restarting, it sometimes would not restart at all. When it did, the operating system was glitched and I would have to restart the computer around 5 times in order to get it back in working order. I sent in the computer, and they sent it back unfixed. I sent it in again, they sent it back unfixed - I assume nothing had been done at all, as the work order said nothing.
Now, I just received it back for a 3rd time, and the computer is in even worse condition than before. None of the USB ports are working, Windows Vista is suddenly not a confirmed/registered copy, and the OS is completely messed up.
Every time I ask for a corporate number, or the number for the boss of ANYONE who has answered the phone, I get the run around and am never allowed to speak to anyone else. Pretty much every time I call, I speak with Mike (I believe his extension is 157 - he is the only Mike there). He is also the main person giving me the run around. It is far too late from this company to receive a refund, but that is what I want. I spent $1000 on a product that doesn't and has never worked correctly. Also, my warranty is almost up and pretty soon I am going to have to start paying for them to NOT fix my computer even more.
Aaria51
Scottsdale, Arizona
U.S.A.
0 comments