I ordered a PS3 on May 2 through PayPal, buying from shopinelectricals.com. Order # 2009050306453, receipt ID 0784662127248267.
I have called PayPal every 4 days from the date I ordered and have not received my purchase. It is May 23 and I have not received any money or product. I have talked to numerous individuals, including security (Cory), and received different answers to the same questions. WHERE IS MY MONEY OR MY PRODUCT? Some remarks were: "We do not have that information." "We do not have anything on that company." "We cannot collect your money back if they have insufficient funds." If you have no information, how can you collect money from this company?
I filed a dispute, and because there were no funds in the company's account, I have lost $239.00 through PayPal. Also, this was not ordered through eBay, but if there is a PayPal logo on the company's site, then PayPal says it is okay to order from that company. One PayPal representative told me they did not have a URL for the company.
Also, a lady at PayPal whom I talked to on May 20 told me that my money would be back in my account by 6:00 P.M. on May 22. She also said they have other customers with the same problem with this same company. I called today, May 23, and spoke to Tony at PayPal. He gave me all the information today that nobody else knew anything about.
Although we signed an agreement with PayPal, I think they should be responsible to reimburse people when something like this happens, because they have dealt with a fraudulent company. I know PayPal knows of this company because of what the lady told me about other customers having problems with the same company. Why are they continuing to do business with this company?
If PayPal can take money out of our account for a company, then PayPal should have the means to put our money back into our account when something like this happens. It only takes them a second to take our money out of our account, but it takes us forever to get our money back, IF POSSIBLE. I think PayPal should honor purchases even outside of ordering through eBay, because PayPal is supposed to be a secure, safe way of ordering off the internet. If they can honor eBay, they can honor anything else.
Also, a PayPal representative told me he did not know where my money went. He said to check my bank statement to see where it went. My bank statement says 05/02 239.00 electronics/pos trans 00000 paypal *paymentfdm 402-935-7733 ca.
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