DO NOT USE "Choice Home Warranty" for your home warranty service. They will always find a way to see that they don't honor the warranty. I have used other companies, but this is not a noble warranty. They are out to get your money and don't honor the agreement.
I have had three claims with Choice Home Warranty, but all the service contractors that came to my house always complain about the company and are not happy to be servicing their call.
In this occation, my water heater started licking and I called for service. The service contractor came and checked out my water heater and promised to come back the next day. When I did not see him, I called him and asked him why he has not come back yet. He told me that he was still waiting for an approval from the warranty company. I called the warranty company and they told me that they were not gong to fix my water heater. They claimed that the service contractor said that my water heater is licking due to rust that may have developed inside the heater. How on earth can anyone tell that for sure that there is some rust inside a water heater without cutting it open and taking a look. To Choice Home Warranty, this is an excuse to deny your claim and save few bucks. They flat out denied my claim.
I tried to talk to them, and after talking to this same lady that always answers the phone, I requested for the manager who came out after a long time and well briefed to repeat to me the exact same thing that the first lady already had told me without tring to reason with me as a manager. After about 45 minutes of talking, he agreed to call the service contractor to see what more he has to say about the issue. Even if they fix my water heater and give me $1,000.00, it is not worth the pain with this company. This is not a warranty company, it is a scam company under the name "Choice Home Warranty".
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