I ordered a 12-year GE water heater from Home Depot and had it installed by a Home Depot contractor. When I ordered the water heater, the Home Depot person gave me a pamphlet which said that if the water heater is installed by Home Depot, the installation includes our best warranty: "life time tank and parts and life time service and labor." Although the installation cost more than the water heater, I ordered it because it said lifetime service and labor.
Two weeks ago we had a problem with the water heater: no hot water, only warm water was coming. I called the Home Depot 1-800 number. I was asked to contact GE and then Rheem, who is the manufacturer for GE. The Rheem person said that I don't have a lifetime warranty. If there is any problem with the water heater, Rheem will cover the parts and I have to pay for the labor. The Rheem person asked me to contact their authorized plumbing company in San Antonio.
Then I contacted the Home Depot warranty person in Atlanta. He asked me to scan the pamphlet and the bill and email them to him. I did. After two days, he told me that I don't have the lifetime warranty.
Then I went to the Home Depot where I ordered the water heater and showed the pamphlet and the bill. He called Home Depot, GE and Rheem and told me that I do not have a lifetime warranty. The pamphlet was given to me by mistake.
I am really disappointed with Home Depot. How can I trust them any more?
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