A couple of years ago, I was disgusted by poor reception on DiiercTv, poor customer service and their failure to carry a local network channel, even though they charged me for it. Every time I would call and try to cancel, would switch the call over to someone who would try to re-sell and upsell me. Last time, they tried to do that, I just said to disconnect me and I switched to MediaCom.
They tried to send a bill for service I didn't want or receive after the switch. I called and told one of the phone drones off. I thought that ended it, but now (2 years later), I'm getting letters from a collection agency. I know better than to deal with bottom feeding collection agencies.
Calling DirecTv, all I get is phone drones, supposedly in executive customer service. They don't give intelligent answers, which is pretty much all you can expect from smug and smartassed kids and they tell me that I cannot reach anyone higher.
If I mention the possibility of suing DirecTv, they say that they have to disconnect the call for mentioning potential litigation and they will not transfer the call to a person with any real responsibility. Let's face it, real executives do not answer the phone with their first name, or work for an hourly wage. These kids are no better than the ones selling fast food with paper hats and name tags, also with their first name only.
Emails to the supposedly top execs (pres and v.P.) get routed back to the same kids as before. It would seem that the v.P. For customer service doesn't actually deal with customer service. I would think that investors would love to know that people are drawing big paychecks while avoiding doing anything job related and probably causing lawsuits which could have been easily avoided with a couple of minutes of intelligent discussion.
I have found page after page of complaints about DirecTv incompetence and arrogance, but I have yet to find anyone with a solution. Does anyone have one, or should I file a lawsuit against them? If I file a lawsuit, would anyone like to join me in it? If not join me in the litgation, how about filing separately and then negotiating with them together for a stronger position in settlement talks?
I'm open to any and all intelligent suggestions.
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