Complaint / review text:
This is such a scam and I am shocked that Verizon Wireless participates in it or will not cooperate with me on it. I stupidly. I admit it. Took an IQ test and also did another quiz (dont remember which one), and in the process I gave my cell phone no. (first mistake). The results both times were sent to my cell phone via text message. The msg read that I had now subscribed to their service for $9.99 a month and if I wished to stop the service to text back "stop". So I did that to both, immediately. Yet, the next cell phone bill I received had 2 charges for $9.99.
I called Verizon, who didnt seem to care. They said they would block further charges and gave me the name of MQube and a number to call 800-235-7105. That is an automated no. Where you put in your phone no to stop the subscription. I also called the number on my bill and reached a woman by the name of Iris at Mobile Messenger. She told me that 1) Once I get the first text msg, I have to pay that inital charge of $9.99, and 2) they will reimburse me by check for one charge only as a courtesy but I am stuck with the 2nd charge. Now these were 2 different companies supposedly, 2 different quizzes/games, however it is actually all one! I asked "Iris" to stop these subscriptions once again, and said I would not accept any further charges. And guess what. This month, yep! 2 charges for $9.99 on my Verizon bill once again.
I am absolutely livid and plan to definitely file a complaint with the FCC, and whoever else I can find to file one with. From what I can see MQube is located in Massachusetts and Mobile Messenger in California however they are both the same company. This is such an unbelievable scam it is scary. And one would hope that your cell phone carrier would want to help you and support you, especially if you are a longstanding customer such as I am. I am appealing to them tomorrow and they had better take those charges off my bill as I have No intention ito pay those charges and will deduct them from my payments forever if I have to. I googled Mobile Messenger and MQube and found complaints like mine on this site, usacomplaints.com. Why are these companies allowed to continue this travesty?