I bought at your McAllen, Texas shop (# 041) on November 23 two new devices – one a Frigidaire ATF6000FS Machine along with a Frigidaire AEQ6000ES Dryer. These things were compensated entirely at that time of purchase. Bill # 014193462-001 for $1724.23.
The machine hasn't performed precisely since getting shipping on November 25th. The support specialist has created two appointments to support the machine – this after waiting 5 times every time after putting my demand support to get a specialist to reach. Over the last visit from the technology on December 9th it had been decided that the new panel was necessary to restore the machine. This he allegedly requested that evening. He suggested in my experience that I ought to contact Conn’s support division after 5 times if he's not delivered using the new component to help make the fix. Nowadays, December 15th I contact the Sanantonio service-center and that I was educated the component continues to be requested which it'll be ANOTHER week before it comes! That is inexcusable. From the period the component comes and it gets mounted I'll have experienced THE BRAND NEW device for over per month and never had the opportunity to utilize it. Is that this the very best Conn’s may do? In trying to consult with a ‘Service Manager’ at your call-center I just got the run around. They’re unavailable, will-call back, however never do.
Conn’s clearly has severe customer support problems. The point that hits me particularly therefore is the fact that there's simply no choice directed at recently bought gear that's defective, it’s as if once Conn’s gets the customer’s resources then your client may then simply smile and keep it.
I stated towards the very useful salesman that I’d even be investing in a fresh home range along with a new dishwasher within the very forseeable future. I previously bought a sizable vertical fridge at Conn’s which was the main reason I delivered for this newest purchase. Clearly, the present scenario leaves little question regarding whether I’ll be producing potential acquisitions at Conn’s.
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