I bought a graphic card from Best Buy, and the wrong item was in the in the wrong box, I took the item right back to Best Buy and the manager on duty, a Ms. Adriane (only name given) told me that i had to send it back to the manufacturer, to which I ask why, I did not give my money to the manufacturer, I gave it to best buy, but she gave me not answer. I even called customer service, and they said the same, the day i bought the graphic card the sales man ensured me that if I had any problem with the item, i could bring it back for a full refund, i guess they will say anything to get a sale
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