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Complaint / review / scam report
Bad Customer Service

Complaint / review text:
On Sunday, 10/9/11, I had gone to Walmart located at the above address between the hours of 900-930 pm and I had seen Laquer Thinner on sale for $1.50 per gallon. I took three of those gallon and had taken those to the cash register around 945 pm... The cashier tried to ring me up, then it shows that the item was $1.50 each. I then tried to pay for it but she told me to "wait" and she wanted to call the assistance store manager. The assistance store manager came by and then said that the item was to be "RECALLED". I then ask for proof that as to why the item was to be recalled. She never answered but just took the item away without any explanation.

I then called the above number (4358389) and asked to speak to a manager. I was on hold for about 10 minutes before someone had anwered the phone. She told me that she was the manager and ask what was the problem. I explained the situation to her and again, requested that she to have proof as to why I couldn't buy the product. She never gave me her name but said, "Please hold; i'll find out that answer for you..." I held for about ten more minutes and then another person answered the phone and said that he was the assistance manager as well. I explained the situation to him again and he still couldn't answer my question as to why they would have an item on the shelf and wouldn't be able to honor their prices. All they could tell me was that the product was being "recalled" but no one could ever give a ligitament reason why. He then told me, "Please hold, I'll get you the manager."

About ten minutes later, a lady answered the phone and she said she was the store manager. I then explained the situation to her and she ask me for the product. She said that she "couldn't show me proof that the item was being recalled because that was personal between the manufacturer and walmart." She did say, though, that she could get me the number for the manufacturer and I can call them myself. I then replied "okay, that's fine." She then replied, "please hold while I get that information for you" and left. She told me that around 1015 PM and it is now around 1130 PM and I am still on the phone waiting for her to respond.

I am very unhappy with my experience with the associates and the store. I felt like they (the associates at walmart) were looking down on me as a customer and more importantly, as a person. They had me on the phone being transferred from one person to another, and still no one could even answer my questions nor my concerns. On top of that, they have me on hold for over an hour and never came back to the phone. They made me seem like I'm not even "there" and feel like they can do whatever they want, as if my time means nothing. It appears that they don't respect me a customer and as a person.

There's a saying, "money is time"; I am very unhappy by this action taken by Walmart associates and is very offended what they did and said because it seems like they don't value my time to go and shop there nor my time to be on hold for them via the phone call. I hope that someone can help me take care of this situation.

Contact information:
Author: Contact with Author

Offender: Walmart

Country: USA   State: All USA
Address: 151 E. 5th St. Long Beach CA 90802
Phone: 4358389
Site: walmart.com

Category: Miscellaneous


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