Complaint / Review
Xpress 101
Defective product?

I fell for this! I bought one for me and the "free" one was for a gift. I plugged mine in, put Pillsbury cinnamon rolls in both cups, turned around to get a plate out of the cupboard, turned back around and smoke was pouring out. The smoke was thick and black — turning the outside edge of the cooker a nice copper color! Called the company — told them I wanted to return them. They offered to refund the additional 14.95 I paid for the "free" — told them no, I wanted all my money back and that I would call my credit card company and tell them. I also stated that there was a federal agency that dealt with recalls for safety issues and I would call them! The person I spoke to then raised the amount they would refund me to 20.00. She finally gave me an authorization number to use to return it.