After ordering the Smoke Assassin from a local radio station advertisement that describes their product as free I was in for something else all together. After their spiel, they then went on to tell me that there would be a $9.99 shipping charge, okay. After they got all of my debit card information they then went on to tell me that I will also be charged $69.00 for a free one month supply. When I objected to this they stated that if I not completely satisfied just ship it back for a full refund. When I stated that I did not want that they went on to explain that it was already entered and shipped and again just ship it back for a full refund. Then to top it off they add two additional charges for some coupon thing and again I said that I did not want that and they told me to cancel it when I get it and get the reimbursement. Well, four weeks later I have received nothing at all. I called this company eight times and spoke with as many different people. I heard every excuse from it was shipped yesterday, shipped today, shipping tomorrow, it's being shipped from China, and the Post Office informed them of a back up, huh? Every time I asked for my money back but was hung up on twice and transferred to a customer service line which in turn hung up on me. I have finally today gotten ahold of a rep who told me that he would send a message to customer service that I wanted to leave a testimonial and that way I would be called back right away and sure enough I was. The girl was very helpful (I hope) and said that she did credit back my money and that I should see it in my account in five days. So my advice is when you call the 800 number tell them you want to leave a glowing testimonial and you wish to speak with customer service, insist on that.
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