I purchased a DishTV from a local Radio Shack and was told that if I had cable TV, I could bring in the bill and receive a 2 receiver dish set for $99.99 and free installation.
I took the top cahnnel package, the America's top 150 channels for 39.99 and was scheduled for a installation. The company that insallated the dish and receivers didn't install the set right and I had to perform the installation myself with the assistance of a phone customer service technician.
After getting the system setup, the customer service technician told me that I could get a free offer of 3 months of free movie channels and could cancel at the end of 3 months for a $5.00 fee and keep only the channels I wanted.
At the end of 3 months, I started receiving a bill for $83.00 and was told by customer service that I was locked into a contract for a year and that I couldn't change my service without being forced to pay for cancelation.
I attempted to talk to a customer service supervisor and was told I wouldn't get to talk to one because I didn't need to talk to one. Another rep hung up on me. When I did talk to a supervisor, I was told that was the way it was and it was too bad.
DishTV has no customer service when you are trying to resolve a complaint about money. I suspect they have been told to stall customers and force them to accept whatever they are told to accept.
I am not paying one more cent until I receive some satisfaction from this company. I love the service, but the cost I was told I would have to pay and what they are charging me is not the same.
Beware of hidden charges and a customer service deparmtent that is geared up to stall you.
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