I changed over from Dish Network to DirecTV in April, which was my first biggest mistake. Sorry, Dish Network, I'll be back when my contract with DirecTV expires. From the day of installation I was lied to. I was supposed to receive an HD DVR receiver and one plain receiver, and after all was installed I learned they had only installed 2 plain receivers.
After many hours on the phone and my requesting that they hook my Dish Network back up because I don't like being lied to, they refused. They did, however, tell me they would give me HBO for 3 months free, which turned into another lie, because I was later told they couldn't do that. I did have everyone's name I talked to, but I was later informed that would do me no good because you actually talk to a call center that handles thousands of calls from other companies.
Again, after many hours of my time on the phone with this incompetent company, I had no choice but to stay with them. I was told the $200.00 I had already paid them was non-refundable and I was under contract for 2 years, and if I wanted the HD-DVR receiver I would have to pay more money, which I ended up doing.
Now I'm checking my bill and I find that when they upgraded my receiver, the old one was never deactivated, and I'm still being charged for the old receiver, which I no longer even have in my house. Through emails with this company I have told them that many times, but they are still sending me a kit to return the one receiver I do not have, and if I don't return the receiver I will be charged for it. I have saved all of my emails and would love for someone to contact me for further action.
If you are thinking of getting DirecTV, you may want to seriously rethink this and go with Dish Network. I left them not for their service, but because I thought DirecTV was offering a better package deal on channels. As soon as my contract is up I will be running back to Dish Network.
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