Here's my story so far.
I have a HDTV under a service warranty and after almost 2 months and 3 separate appointments where the service tech came to my home for a repair they haven't been able to do a thing for me and WILL NOT replace the TV. Keep in mind that's 3 separate days I've had to take off of work AND 2 times the tech showed up without ANY parts to actually do anything. He said the parts were loaded on the wrong truck the first time and the parts weren't even ordered the second. Try figuring that bit out how can a part be on the wrong truck when it wasn't even ordered? Just more lies and delays.
I called best buy to tell them about my issue again and when I told them I can't take more days off work they said I wasn't cooperating with them and that they would void the service contract if I didn't want to accommodate them. I could only say WOW to that!!! She was even nice enough to read me the legal fine print that say's they can schedule appointments and not keep them and that doesn't even count toward a repair attempt. I was referring to the lemon part of the contract when I was talking to her nice. So now I'm going to take a 4th day off of work and maybe on that 4th time the service guy will be able to actually do something to my TV after 3 times to my home he hasn't even touched it yet. Now is that funny or what:)
I'm actually thinking about going to the Best Buy store and protesting with signs but in the end that just isn't going to do anything or option 2 of taking them to court. The people on the phone, though nice in an overly sugary way, just really don't seem to even care.
Oh and I asked for a phone number to contact someone / anyone at the corporate office and she said No, I'm not going to give that to you thanks phone support manager #201-259:)
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