I have an active individual plan home warranty service through Colonial Home Warranty. On 1/20, I logged a claim (#2140964) for one of my burners on a Jensen cooktop not working. A service tech was sent out in a few days and he checked the unit and said that the top right burner had failed and that the right side unit will need to be replaced. He noted down the model # and part # and said he will order the parts online as soon as he got Colonial to approve the claim.
After 2.5 months and countless calls for status updates, I was told that the contractor never updated the service information to Colonial and then a new contractor will be dispatched and then the first contractor got back to them and then the parts cannot be found, etc. So finally when I talked to a supervisor, he said that the parts cannot be found for this unit, so they were going to do a pay off of $28 for the part labor (which came to $93) minus my deductable of $50 = $43. Here's the deal; I already paid the service tech $50 when he came out to check the unit; so I paid $50 and Colonial is offering me $43 for the repairs and I'm effectively out $7 a broken cooktop.
The customer service was so bad I swore to get the word out to as many people as possible. I am pursuing legal options to void my contract; if they can simply refuse to fix problems when there issues, then they should not be in business. Please DON'T ever sign up with Colonial Home Warranty!
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