Background:
Product Purchased: Fujitronic 4 Cups Rice Cooker FR-803
Purchase Date: Between 1/14 and 1/20
Mail Rebate in by: Within 30 days of purchase... No later than 2/20
Promised Processing Time: 12 Weeks after promotion period ended
Offer #'s: 10093 & 10094
Value: $10 each (total $20)
Rebates were processed correctly and validated by the rebate ceter of Fujitronic, but they keep postponing one thing or another... The emails correspondance between us is as follows:
SENT: Mar 21 3:47 PM
To: michelle. [email protected] & [email protected]
Hi,
I submitted 2 of Fujitronic's rice cooker rebates on Jan 22, I would like to know that what are the status of my rebate #10093 and #10094? Please check it for me. Thanks!
Received: mar 27 6:33 pm
Rebates have yet to be processed. Please wait until the end of April for an up to date status.
Best Regards,
Bobby Fisherman
Customer Support
Fax: (626) 581-2253
Emai: [email protected]
SENT: Apr 23 9:36 AM
To: [email protected]
Hi Bobby,
Do you have any information about my rebates #10093 and #10094? Please let me know the up to date status if you have any information on it.
RECEIVED: Apr 23 12:05 PM
We apologize for the delay in processing. Please check back in 3 weeks for an up to date status. They should be processed by then.
Best Regards,
Customer Support
Bobby Fisherman
Fax: (626) 581-2253
Emai: [email protected]
SENT: May 15 9:32 AM
To: Bobby Fisher
Hi Bobby,
I would like to check my rebates stautus for #10093 and #10094 since I was told to check the status at the end of April and then 3 weeks after April 23 again. So would you like to tell me my rebates are ready or not? If not, could you give me an exact date that I can get those rebate checks. I did submit those rebates on Jan 22, it takes almost 4 months to process the check without an exact date, sounds ridiculous. Please let me know as soon as possible.
RECEIVED: May 15 3:11 PM
Both offers were just processed a few days ago and were both qualified. Please allow about 5-6 weeks for these checks to get mailed out.
Best Regards,
Customer Support
Bobby Fisher
Fax: (626) 581-2253
Emai: [email protected]
SENT: Jun 17 3:02 PM
To: [email protected]
Hi,
I would like to see my $20 checks are ready or not since I am waiting for those checks for almost 6 months. Please let me know when you have any info.
RECEIVED: Jun 17 3:06 PM
From: Dorian
Unfortunately, we were unable to get the checks mailed out within the timeframe offered in the previous email. They won't be sent out until the end of this month. Sorry about this unexpected delay.
Best Regards,
Customer Support
Fax: (626) 581-2253
Emai: [email protected]
SENT: Jun 24 3:47 PM
Hi Dorian,
Did you mean I will receive both checks by the end of June? Hope I could get your reply as soon as possible.
RECEIVED: Jun 27 2:11 PM
From: Dorian
I kept up my end of the bargain by properly alerting the proper department of this matter. Due to some issues with the print machine, it has created a back log of checks awaiting printing. We'll do our best to honor these rebates in some sort of a timely fashion. Thanks for waiting!
Best Regards,
Customer Support
Fax: (626) 581-2253
Emai: [email protected]
SENT: Jul 8 2:12 PM, Jul 15 7:12 PM, Jul 17 2:38 PM
Hi Dorian,
Do you have any news about my rebate checks? Please let me know if possible. I am still waiting for your reply since I have been waiting for more than half year.
Then I did call 626-581-9887 on 7-18 and talked with the customer representative named ULMAR, he checked my emails and promised me that he would follow up those checks and I will get it after 2 weeks which is on 8-1. But they never reply any calls or emails after one weeks.
Keroppi
Silver Spring, Maryland
U.S.A.
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