I bought a Gateway Notebook T-6836 at Best Buy in North Hollywood on July 4th for $799.99 plus $299.99 3-year service plan with taxes and fees, the total came out to $1,173.98.
16-days after the purchase, 16-days! I found the exact same laptop being advertised for $649.99 at all the Best Buy stores! A $150.00 difference! And the 3-year service plan was being sold for $20.00 cheaper.including taxes, that a $184.00 difference. Maybe peanuts to big, bad Best Buy, but it means a huge sum to me. I had to save for over 7-months to buy the laptop.
What's worse, I went online to Best Buy to check on the Store Price Guarantee and it states that: "Already bought? If an item you purchased at Best Buy is advertised at a lower price at another Best Buy store in your local area or on BestBuy.com, we'll refund you the price difference from our own sale price, or 110% of the difference from our competitor's sale price, up to 30 days after your purchase (14 days on select categories*, 60 days on HDTVs purchased from 3/2/08 through 5/10/08)."
Http://www.bestbuy.com/site//olspage. Jsp? Id=cat12098&entryURLType=&categoryId=cat10011&type=page&entryURLID=&contentId=1118843518460
Apparently, the select categories includes laptops. So, I miss their Store Price Guarantee by 2-days! How is this fair! I could understand Best Buy lowering the prices within 6-months, 3-months, even within a 2-months, and God forbid, gritting my teeth, a month but 16-days?!? Computers are a substantial purchase and should be afford the same length of time as other purchases.
I feel that I've been ripped-off and feel that Best Buy needs to make a substantial change in their customer services and policies. I've never filed a class-action lawsuit before but this kind of unfair services by huge corporation has to be stopped!
0 comments