I purchased a tv and home theater system from circuit city on 11/5/08. I was told about the price protection guarantee they offer for 30 days, if you find it cheaper they will match the price difference 110%.
Today I saw the same TV cheaper at Circuit City and the same home theater system cheaper at my local BestBuy.
I called the store ahead of time to find out what I needed to do to get the price match and was told I had to come in the store. So I did and they refused to match the lower prices!
This is false advertising at it's best! I contacted corporate headquarters to hear the same undisclosed exception.
On 11/29 (not black friday) I went through the same process to find that Circuit City will not honor the low price guarantee.
I asked the Wilmington, NC store customer service rep what date I could come into the store for the price match and they could not provide one, she said "maybe Wednesday"? What's up with that?
I guess the "black friday" exception can be used by them any day of the year they choose. If this had been disclosed to me at the time of purchase I would have taken my business elsewhere.
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