Bought a bad expensive refrig. Called for service, 4 times. Finally requested another model. They refused. Said I was complaining on day 93, I had 90 days to get replacement. I have talked to at least 20 people, they all say sorry. I am not through just backing up to refocus. You cannot speak with anyone that has authority to resolve issues. The reps I talked to just have a license to follow guidelines although they say they can do anything and authorize anything. Sears and their service has gone the way of too many large companies. They don't care about the customer, just profit.
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