Technician charged 65.00 for diagnosis.in 15 minutes he said the water pump needed replacement but everything else was ok. It was cooling and I needed a water pump for about alot of money. Takes about 10 minutes to replace one. I let the unit run and it became hot not cooling. I called the tech 3 times to ask him what to do. He did not return the call. I talked to 2 people in customer service and they said pay another 65.00 and we will come and check again. Obviously Sears does not care that 1 Tech does not return calls 2 You pay for a diagnosis which is incorrect and the they ask you to pay again. Never use this service it is a rip off to sell an expensive fix. It appeared that customer service was done out of a home (this is peggy) and they frankly don't give a dam about the customer or Sears. If you get Sheree don't waste your time. I will never buy another thing from Sears and I am positive they could care less. No wonder we buy everything from on line suppliers not Sears. Service means everything NEVER call this service
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