DirecTV Lying about Contractual Issues; bogus charges on bill; refusal to issue my rebates
On July 30th I called DirecTV to see better coverage between satelite and cable, DirecTV sales convinced me to install Satellite service as DirecTV could offer me of free installation and first 4 month service for free. I was pleased to hear this.
But when I received first bill statement dated due on Aug. 21 from DirecTV that I had to pay $74.99 month for NFL Sunday Ticket to receive free service with premium service for first 4 month, I called DirecTV, DirecTV said I had to order NFL to get free premium service, I did not want to and I wanted to just oreder Choice Extra service for $ 39.99 ($ 57.99 - $ 18 month rebate), DirecTV said they would like to adjust to my selection.
Then when I received 2nd bill statement dated due Oct. 09, DirecTV charged me $ 57.99 for full Choice Extra service and $30.93 for partial choice Extra service, there was no rebate indicated, I called DirecTV this was not the amount I had to pay, I wanted to pay the amount after $ 18 monthly rebate, DirecTV said the monthly rebate would not reflect on statement immediately, and asked me to pay $ 35.25 first for previous balance and to wait for another 2 cycles of statements, the rebate will show on the next bill statements. So i followed to pay $ 35.25 in order not to incur any late fees and waiting for final adjustment from DirecTV.
Later on I received 3rd bill statement I had to pay full amount of Choice Extra service for $57.99 immediately or I would be cut off service. I called DriecTV I was still waiting for rebate effective then pay all balance, then DirecTV told me I was not eligible for rebate, as their rebate offered to the new customers in the initial 60 days of installation.
I was pissed off, and asked them to cancel off the service. DirecTV said I had to pay $ 483 for violation of contract of 24months with DirecTV, I said I did not sign anything contract with you for 24 month, I only signed on the papers that DirecTV contract workers gave me after installation to confirm their job was done.
On Nov. 1st DirecTV called me my service would be cut off if i agreed to pay today, I said no and you can cut off my serive anytime.
DirecTV said would charge on my credit card on file, but i did not release any information of my credit cards, i checked my file with DirecTV the credit card last 4 digits are not mine. I suspect that belongs to DirecTV's 1st sales when i talked to DirecTV, as he wanted my biz.
I just want to expose DirecTV actions are unscrupulous.
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